eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 24, 2026

Thank you for your feedback. We are very sorry to hear about the issue you experienced with your Giorgio Armani – Acqua di Gio Eau de Toilette Pour Homme. We understand how frustrating this can be and want to assist you in resolving this quickly. A customer service representative has reached out to you via email for further assistance. Our team is also available via live chat or phone from Monday to Friday, 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We look forward to resolving this for you.

Response from eCosmetics.comJan 18, 2026

Thank you so much for taking the time to leave a review! We’re glad to hear you enjoy the scent, though we understand it may not last as long as you’d like. We want you to feel completely confident in your purchases, which is why we offer our 100% Satisfaction Guarantee. If, for any reason, you’re not completely satisfied with a product, you’re welcome to return it within 30 days of receiving it for a full refund or store credit. A member of our Customer Care team has also reached out to assist you further. We’re available Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJan 17, 2026

Thank you for sharing your experience! We’re thrilled to hear that you had a smooth shopping experience and that your order was shipped promptly. If there is anything we could have improved that would have made this a 5-star experience, please let us know. Our customer care team is here to assist you Monday through Friday, from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST. We look forward to serving you again.

Response from eCosmetics.comJan 17, 2026

Thank you for your feedback! We’re glad to hear that you found our site easy to navigate. We truly appreciate you sharing your thoughts regarding our email communications. Your feedback is valuable to us, and we’ll be sure to share it with our team as we continue working to improve our customer experience. If there’s anything we can do to further enhance your experience with future orders, please don’t hesitate to let us know. Our customer care representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJan 17, 2026

Thank you so much for the 4-star review! We are thrilled to hear that you love the product. We sincerely apologize for any issues you experienced with our first-time user discount. Typically, the 25% off code is sent immediately after subscribing to our promotional emails, and applied on the cart page before checkout. Our customer care team has reached out to you directly so that we can look into this further. If there’s anything else we can do to make your experience a 5-star one, please don’t hesitate to let us know. Our customer care team is here to assist you Monday through Friday, from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comJan 11, 2026

Thank you so much for your 4-star review! We appreciate your feedback and are glad you find value in our discounts. We acknowledge your concerns regarding restocking speed, pricing discrepancies, and the recent California tax policy change. As an online retailer, we are required by California law to collect sales tax once we reach a certain threshold of sales within the state (known as Economic Nexus). This is a legal requirement rather than a change in our pricing strategy. We are continuously working to ensure fair pricing. Your comments are valuable as we strive to enhance your shopping experience. If there’s anything else we can do to make your experience a 5-star one, please don’t hesitate to let us know. Our customer care team is here to assist you Monday through Friday, from 8:00 AM to 9:00 PM EST, and on weekends from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comJan 7, 2026

Thank you so much for your 4-star review! We’re glad to hear everything went smoothly. If there’s anything we can improve or assist with to earn that 5th star in the future, we’d love to hear your feedback. We look forward to serving you again!

Response from eCosmetics.comJan 6, 2026

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.