eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comFeb 21, 2024

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 7, 2024

Thank you for your feedback! We sincerely apologize for any inconvenience. Our standard shipping timeframe is 2-8 business days. To further assist you with this, please contact us with your name and order number. Our Customer Care Representatives are also always available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 3, 2024

We sincerely apologize for any confusion or inconvenience this has caused. We have looked into this further and have located the source of the discrepancy. One of our representatives has reached out to you for further assistance and to resolve this as soon as possible. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 24, 2024

We are very sorry to hear that the product you ordered was not to your satisfaction. Unfortunately, the item you ordered does not come with a pump. However, we stand by our 100% satisfaction guarantee. If, for any reason, you do not wish to keep this product, you are welcome to return it for a full refund within sixty days, as long as the item is new or only lightly used. One of our representatives has reached out to you for further assistance and to resolve this accordingly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 16, 2024

Thank you for your feedback. With standard shipping, our goal is to have your order to you within 2-8 business days. Today would mark the 2nd business day since your order was approved, and according to your tracking information, your order is in transit to you. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comJan 3, 2024

We are very sorry to hear that you have not yet received your order. Our goal is to have your order out to you within 2-8 business days. According to your tracking details, your order is expected to be delivered tomorrow, January 8, 2024. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 17, 2023

We are deeply sorry to hear that you were unsatisfied with the packaging of your order. We also sincerely apologize for any inconvenience you have experienced thus far. We can assure you that this is not the way we intend for our items to arrive. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 5, 2023

Thank you for bringing this to our attention. Our goal is to have your order delivered within 2–8 business days with our standard shipping. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.