eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 14, 2026

Thank you for sharing more information about your order. We're very sorry to hear about the frustration you've experienced, and we completely understand how disappointing it can be to wait for an order without receiving the updates you expected. Due to higher-than-expected demand for this item, there was a delay in processing and shipping your order. We sincerely regret the inconvenience this caused and understand how frustrating the experience must have been. A member of our Customer Care team has already reached out to you and provided a resolution for this matter. We truly appreciate your patience and the opportunity to make things right. Should you need any further assistance, our Customer Care team is available Monday through Friday from 8 a.m. to 11 p.m. EST.

Response from eCosmetics.comJun 14, 2026

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please know that we strive to provide accurate order updates and responsive customer service. Our goal is to have orders delivered within 2–8 business days (Monday through Friday). Once a package is handed over to the carrier, the tracking information sent to your email provides the most up-to-date delivery estimates available. According to the latest tracking information, your package is currently estimated to be delivered on 6/15. Please rest assured that our Customer Care team is always happy to assist you, and we apologize for the experience you had. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 11, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. We take all concerns very seriously, especially those related to product use and skin sensitivity. While reactions can vary from person to person depending on individual skin type and tolerance, we want to assure you that we only sell 100% authentic, brand-new products sourced directly from the original manufacturers or through trusted and reputable suppliers. We stand fully behind the quality and authenticity of every item we offer. As part of our 100% satisfaction guarantee, a return label has already been issued so this can be reviewed and resolved as quickly as possible. A member of our Customer Care team has also reached out to assist you further. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJun 10, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We take your concerns very seriously and sincerely apologize for the shipping delays and the frustration this has caused, especially regarding the communication you received. We want to ensure your concerns are thoroughly addressed and reviewed. A member of our team has just reached out to you directly via email with a detailed update on your shipment's tracking and to assist you further. We appreciate your patience as we work to make this right. Our Customer Care team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJun 10, 2026

We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. We’d like to reassure you that all products we sell are authentic. We understand your concerns regarding product availability and information provided online, and we would appreciate the opportunity to look into your experience further. Please reach out to our Customer Care team with your order number or any additional information so we can assist you directly. Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and provide further assistance. We’re available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJun 1, 2026

Thank you for sharing your feedback. We are deeply sorry to hear about your experience. We want to assure you that all products we sell are brand-new, fresh, and authentic. We only source products made by the original manufacturer, either directly from the manufacturers themselves or through reputable and trusted suppliers. Customer satisfaction is very important to us, and we stand behind every purchase with our 100% Satisfaction Guarantee. If you're not completely satisfied, you're welcome to return your purchase for a refund or store credit in accordance with our return policy. Please reach out to our Customer Care team with your order number so we can investigate your concerns and work toward a resolution. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 1, 2026

Thank you for sharing your experience. We apologize for any disappointment and understand your concern regarding the expiration date on the Sfi Health - Klaire Labs - Active B Complex you received. Our goal is always to provide the freshest products, and we guarantee your satisfaction 100%. A member of our Customer Care team has reached out to you directly requesting additional information so we can investigate this promptly. If you need further assistance, please don’t hesitate to contact us via email, chat, or phone. We are available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.

Response from eCosmetics.comMay 28, 2026

We understand how disappointing it can be when a promotional item is no longer available during checkout. Promotions and inventory are subject to availability, and high demand can sometimes cause items to sell out quickly. A member of our Customer Care team has already reached out to assist further, and we’re always happy to help. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST.