eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 9, 2024

Thank you for your feedback. We sincerely apologize for any issues experienced when placing your order. We make every effort to ensure that all customers have an equal opportunity to purchase our products. To do so, we have a limit on the number of products per customer. We offer free shipping for orders of $49 or more after coupons and before taxes. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on

Response from eCosmetics.comApr 18, 2024

Thank you for the feedback and the 3 stars! We sincerely apologize for any dissatisfaction you experienced. We are constantly striving to improve and provide the best possible service and products for our customers. Regrettably, gifts with purchases are subject to availability and are only available while supplies last. We would love the opportunity to discuss this further, as your satisfaction is our top priority. Please contact us directly with your order number so that we can further assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 15, 2024

Thank you for taking the time to share your feedback with us and for the 3star review. We sincerely apologize for any inconvenience caused by the delay in shipping your order. Ensuring timely delivery is a top priority for us, and we understand how frustrating it can be when expectations are not met. We appreciate your acknowledgment of our competitive pricing, and we regret that it wasn't enough to offset the longer-than-expected delivery time on this occasion. Rest assured, we are continuously working to improve our shipping processes to provide a better experience for our customers in the future. Please contact us directly with your order number so that we can further assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2024

Thank you for the feedback and the 3 stars! We sincerely apologize for any dissatisfaction you experienced. We are constantly striving to improve and provide the best possible service and products for our customers. Rest assured that we only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We have already ensured that your return was processed and your refund was issued, as we offer a 100% satisfaction guarantee. A Customer Care Representative has reached out to you once more for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 8, 2024

Thank you for the feedback and the 3 stars! We are constantly striving to improve and provide the best possible service and products for our customers. Please keep in mind that some products on our website may be excluded from our promotions. However, if you ever have trouble applying a coupon, have questions about your coupon applying to a specific item, or have any other order-related inquiries, please contact us directly so we may quickly assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 1, 2024

Thank you for the 3 stars! We make every effort to ensure the merchandise on our site is in stock. Unfortunately, we cannot provide exact dates for when products will come back into stock. However, if an item is currently out of stock on our website, you can always sign up to be placed on our inventory notification list. You can do this by entering your email under the out-of-stock notification within the product page and clicking on the "Alert me" button. You will be notified as soon as the product is available. Please let us know if there is anything else we can do to improve to make it a 5-star experience, as we greatly value your business. Please feel free to email us or call us. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 2, 2024

Thank you for contacting us. We apologize for any confusion or inconvenience. We only source brand-new products made by the original manufacturer from our suppliers or from the manufacturers themselves. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. As L'Oréal owns SkinCeuticals, there has been manufacturing in France and Texas, USA, which is where SkinCeuticals is based. It appears the item you received from us was manufactured in France. As products are sometimes packaged for sale overseas, you may notice a slight variation in the packaging. There is a slight change in manufacturing per batch. We do offer 100% satisfaction guaranteed, so if you are unhappy with the product you ordered, you are welcome to return your item to us within sixty days for a full refund. One of our representatives has reached out to you for further assistance and to resolve this as soon as possible. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 1, 2024

Thank you for your feedback! We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list, or you can add your email under the product shown to be alerted when it is restocked. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.