eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 29, 2026

Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our verified suppliers or from the manufacturers themselves. We apologize for any inconvenience or frustration this may have caused. A representative has contacted you regarding this order, and a resolution has been provided to ensure you receive a full refund. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comJun 24, 2026

We sincerely apologize for any inconvenience. Our customer care team responded to your email on June 23rd providing a resolution for your damaged product. We can assure you that this is not the way we intend for our items to arrive. One of our representatives has reached out to you again to ensure this is resolved. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 23, 2026

Thank you for reaching out to our customer care department regarding this issue. I apologize sincerely for any inconvenience experienced. An email was sent to you on June 22 with a resolution provided, and a representative has reached out again to assist you further and quickly resolve this matter. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 22, 2026

Thank you for sharing your feedback. We’re truly sorry to hear that the fragrances did not meet your expectations. Please know that we take product authenticity concerns very seriously. We only source brand-new products made by the original manufacturers, either directly from trusted suppliers or from the manufacturers themselves. We stand behind our 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return the item for a refund or store credit. One of our Customer Care team members has already reached out to assist you with your return. Once your return is received and reviewed, we will promptly issue your refund. If you need any further assistance, we’re here to help. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST. Thank you for giving us the opportunity to assist you.

Response from eCosmetics.comJun 21, 2026

Thank you for your feedback. We sincerely apologize for the delay and understand how frustrating it can be to wait longer than expected for an order. While our standard shipping timeframe is 2–8 business days, this item experienced higher-than-anticipated demand, which resulted in an unexpected delay in fulfillment. We understand that this was disappointing, especially when you were expecting to receive your order much sooner. A member of our Customer Care team has already contacted you, and we would appreciate the opportunity to address your concerns. Our Customer Care team is available Monday through Friday from 8:00 a.m. to 11:00 p.m. EST and would be happy to help.

Response from eCosmetics.comJun 17, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 5th business day since your order was placed. We completely understand your frustration and sincerely apologize for the inconvenience. Please note that during high-volume occasions, such as Father's Day, carriers may experience longer handling and transit times due to increased demand. At this time, your order is still within our stated shipping timeframe, and we appreciate your patience and understanding. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comJun 14, 2026

We’re sorry to hear about the delay with your order. Due to recent holidays, some carriers and fulfillment centers had limited availability or closures, which may have caused a slight delay in processing and shipping. For pre-order items, our usual processing time is about 2 weeks, depending on product availability and fulfillment. We understand delays can be frustrating and appreciate your patience while your order is being prepared. Our goal is to provide a smooth and positive shopping experience, and we’re working to get your order shipped as soon as possible. If you have any questions, our Customer Care team is available Monday to Friday from 8 a.m. to 9 p.m. EST, and Saturday to Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJun 14, 2026

Thank you for sharing your experience. We are truly sorry for the frustration and confusion surrounding your order and subscription status, as we always want to ensure a seamless experience for our customers. Upon reviewing your account, we can confirm that the order was processed as a one-time purchase rather than with auto-replenish, and we have no record of any cancellations on our end. A member of our team has reached out to you so we can gather more details and get this sorted out immediately. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any questions or concerns so we can quickly assist you.