eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 19, 2024

Thank you for taking the time to share your feedback with us and for the 3star review. We sincerely apologize for any inconvenience caused by the delay in shipping your order. Ensuring timely delivery is a top priority for us, and we understand how frustrating it can be when expectations are not met. Our standard shipping timeframe is an estimated 2-8 business days. However, we are experiencing a slight shipping delay and unfortunately, we are not able to control any unforeseen delays with the shipping carriers, such as extreme weather conditions. However, it appears that your order is expected to ship out in a few business days. Rest assured, we are continuously working to improve our shipping processes to provide a better experience for our customers in the future. One of our representatives has reached out to you to ensure this is resolved. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 1, 2024

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our company thus far. Unfortunately, with our coupon codes, some exclusions may apply. This is included in our disclaimer at the bottom of our promotional emails. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 20, 2024

Thank you for reaching out and for your feedback regarding our recent promotional emails. We understand how receiving different promotional offers in quick succession can be confusing, and we apologize for any inconvenience this may have caused. Our marketing team occasionally updates promotions based on various factors such as inventory levels, market trends, and customer demand. This can sometimes result in different promotional offers being sent out within a short period. The goal is to provide the best possible deals to our customers as our circumstances evolve. One of our representatives has already reached out to provide further updates, and we’re here to assist you with any other questions or concerns. Our customer care team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 20, 2024

We deeply apologize for the inconvenience and any confusion this may have caused. Our policy offers free shipping on orders of $49 or more, calculated after applying any coupons and before taxes. After applying your coupon code, your total came to $46.86, which is why the shipping fee was added. We understand this may be frustrating and we’re truly sorry for any misunderstanding. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comAug 18, 2024

Thank you for your feedback, and we apologize for any inconvenience or confusion. As noted in our FAQ section, accounts need to be registered before making a purchase to ensure your orders are visible in your purchase history. Accounts aren’t automatically generated at checkout for privacy reasons. However, at checkout, there is a prompt to create one if you’re not already logged in to one. We are constantly striving to improve and provide the best possible service and products for our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 7, 2024

We sincerely apologize for any inconvenience you have experienced when trying to apply your discount code. Please keep in mind that some products on our website may be excluded from our promotions. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 22, 2024

Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you in placing your order, albeit with some initial difficulty. We apologize for any inconvenience caused by the ordering process and the unavailability of phone ordering. Your experience is important to us, and we appreciate your interest in shopping with us. A representative will reach out to you shortly regarding this issue as well. Please let us know if there is anything else we can do to improve to make it a 5-star experience, as we greatly value your business. Please feel free to email us or call us. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 22, 2024

Thank you for your feedback. Our standard shipping aims to deliver products within 2-8 business days. Each product sold at eCosmetics is guaranteed to be 100% brand new, authentic, and sourced directly from the original manufacturers or our trusted suppliers. We maintain stringent quality control measures to ensure the authenticity and freshness of every item. We offer a 100% satisfaction guarantee, allowing you to return for a full refund or store credit if you are not completely satisfied. If you would like further assistance with your order, please don't hesitate contact us. Our Customer Care Representatives are happy to help via email, chat, or phone from 8 a.m. to 11 p.m. EST Monday through Friday, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.