eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 24, 2026

Lamentamos mucho saber que aún no ha recibido su pedido. Nuestro plazo de envío estándar es de 2 a 8 días hábiles aproximadamente. Según la información de seguimiento, su pedido aparece como entregado el tercer día hábil tras la fecha de compra. Sentimos mucho que no haya podido localizar su paquete. Un representante se ha puesto en contacto con usted para ayudarle a resolver este asunto. Asimismo, nuestro equipo de Atención al Cliente está a su disposición por correo electrónico, chat o teléfono de lunes a viernes, de 8:00 a. m. a 9:00 p. m. (hora del este), y los sábados y domingos, de 9:00 a. m. a 7:00 p. m. (hora del este).

Response from eCosmetics.comJul 23, 2026

We’re sorry to hear about your frustration with the tracking information for your order. We understand how important it is to have visibility on your shipment and estimated delivery date. Our standard shipping timeframe is an estimated 2–8 business days. Based on your order details, today marks the 4th business day since your order was placed, and your tracking information shows that your order is expected to be delivered on July 27. One of our representatives has also reached out to provide additional details and assistance. If you have any further questions or concerns, please don’t hesitate to contact us. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST and Saturday through Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJul 18, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for any frustration this may have caused. Our team strives to respond to all customer inquiries as quickly as possible. In some cases, our email replies may be filtered into spam, junk, or promotional folders. A member of our Customer Care team has already reached out to you directly via email with an update and available resolution options regarding your order. Our team is also available via email, chat, or phone Monday through Friday, 8 a.m. to 9 p.m. EST, and weekends from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJul 14, 2026

Thank you for your review. We sincerely apologize for the inconvenience and understand how frustrating this experience may have been. When your tracking information was initially provided, the carrier had not yet activated the tracking link, which can sometimes take up to 24 hours to update. According to the carrier's records, your order was successfully delivered. A member of our Customer Care team previously responded to your concerns and has reached out again to further assist you and work toward a resolution. If you still need assistance, please don't hesitate to contact us. We're available Monday through Friday, 8:00 a.m.-9:00 p.m. EST, and Saturday and Sunday, 9:00 a.m.-7:00 p.m. EST.

Response from eCosmetics.comJul 12, 2026

We are very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is to experience a delay, and we sincerely apologize that your order is still being prepared after two weeks. Our team is working as quickly as possible to fulfill all orders, and we appreciate your patience. To further assist you with this matter and provide an update on your order, we kindly ask that you contact us directly. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJul 8, 2026

Thank you for reaching out to our customer care department regarding this issue. We sincerely apologize that your experience did not meet expectations. We understand your concerns regarding the condition of one of the items and regret that our previous communication did not fully address everything you brought to our attention. If you still have the items, we'd be happy to assist you with a return in accordance with our return policy. The item you ordered says "not for sale" on the packaging, as most sample-size products are marked this way since they cannot be sold separately. However, we completely understand your concerns and can assure you that customer satisfaction is important to us. An email was sent earlier in response to you, and a representative has reached out again to assist you further and quickly resolve this matter. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 6, 2026

We are sorry to hear about the issue with your order. Our standard shipping timeframe is an estimated 2–8 business days. Your order was shipped on June 23, A day after it was placed. According to the tracking information, your package was marked as delivered to the shipping address provided at checkout. A member of our customer service team has already reached out to you via email with more details. If you have any further questions or need additional assistance, please don't hesitate to contact us. Our Customer Care team is available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday through Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJun 29, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2–8 business days. One of our representatives has reached out to you to provide further details. While we are still within the estimated timeframe, we are currently experiencing a slight delay in shipping your order due to a recent surge in Skinbetter Science product's. Orders are being fulfilled in the order they were received. A Customer Service Representative has also reached out to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST.