eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 25, 2025

Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you, and we sincerely apologize for the frustration caused by the exclusions in our promotion. A customer care representative has reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 12, 2025

Thank you for your feedback. We want to assure you that your package was promptly shipped and handed over to the mail carrier on the first business day after your order was placed. Our standard shipping timeframe is 2–8 business days, and today marks the 5th business day. According to your tracking information, your order is currently in transit and is expected to arrive by January 16th. We sincerely apologize for the slight unforeseen delay with the carrier and truly appreciate your patience. One of our representatives has reached out to provide further details. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 29, 2024

Thank you for your valuable feedback! We understand the importance of offering a diverse and inclusive shade range, and we're committed to ensuring our products meet the needs of all our customers. However, as we currently source our products directly from the manufacturer and their authorized distributor, our available shade options are limited to what is provided through these channels. While this means we may not have full control over the range, we are constantly evaluating our offerings and working closely with our partners to expand the selection as more shades become available. We truly appreciate your suggestion and your patience as we strive to improve. Rest assured, we are actively exploring all avenues to provide a wider variety of shades in the near future, ensuring that our products are as inclusive as possible for all skin tones

Response from eCosmetics.comDec 24, 2024

Thank you for your feedback, and I sincerely apologize for any inconvenience or confusion. We can assure you that we successfully processed the refund for the item you returned on November 27th, and we sent you a copy of the refund details on the same date. Refunds typically take a few business days to reflect on your card, depending on your card provider’s processing time. One of our customer care representatives has already reached out to you for further assistance. You can contact our customer care team directly via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday through Sunday, from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comDec 21, 2024

Thank you for your feedback. Please rest assured that our customer care team is always happy to assist you, and we sincerely apologize for the delay of your order. We understand how frustrating it can be when things don't go as planned. Please reach out to us so we can assist you further. Our team is available Monday through Friday, from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday, from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comDec 14, 2024

Thank you for your feedback. I apologize for any inconvenience you experienced. Your order number is displayed at the top of the screen once the order has been placed. Your order number would also be included in your confirmation email. The confirmation emails are automatically sent to you once the order has been processed. It is possible that this went to your spam or promotions folder by mistake. Please reach out to us so that we may assist you further with this. Our Customer Care Representatives are available via email, chat, or phone. Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 18, 2024

Thank you so much for taking the time to share your feedback. We’re glad to hear your experience was positive overall and apologize if the number of emails felt overwhelming. It appears you have ordered under multiple email addresses, which could be why you have received several emails. We also send promotional emails if you are subscribed to our email list. We understand this may not be for everyone, so if you wish to unsubscribe, please click the "Unsubscribe" link located at the bottom of our emails. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comNov 2, 2024

Thank you for sharing your feedback. We apologize for any frustration caused by the ordering process. We understand how important it is to have the option to review and modify items before finalizing your order. To address your concern, you can use the back arrow to return to the cart page and make any necessary changes before submitting your order. Your suggestion for a more visible "Remove" or "Change" button is valuable, and we will share it with our team for future improvements. Thank you for taking the time to let us know how we can enhance your experience. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.