eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 7, 2026

We’re very sorry your package was not received or located. Although tracking showed the order as delivered to the address provided at checkout, we understand how frustrating this experience was. Our Customer Care team has since been in contact with you, investigated the delivery, and issued a full refund for your order. We’re glad we were able to resolve this for you and sincerely apologize for the inconvenience.

Response from eCosmetics.comAug 5, 2026

Thank you for your feedback. We would like to clarify that the pop-up advertisement you referenced is provided by a third party and is not affiliated with or controlled by eCosmetics. We understand how it may have caused confusion and appreciate you bringing it to our attention. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 5, 2026

Thank you for your review. Our standard shipping timeframe is approximately 2–8 business days. Please rest assured your order was shipped on the next business day after it was placed. A confirmation email containing your tracking information was sent to the email address on file. A customer care representative has reached out for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 4, 2026

Thank you for sharing your feedback. By the time we received your request, your order had already shipped, so we were unable to apply the promotional discount retroactively. A member of our Customer Care team has already reached out to assist further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 30, 2026

We're sorry to hear about your experience and appreciate you sharing your feedback. We take concerns regarding our products and service very seriously. Please know that all products we sell are brand new and authentic. We source our products directly from the original manufacturers or from reputable and trusted suppliers that provide genuine products. We would appreciate the opportunity to look into this further and assist you. Please reach out to our Customer Care team with your order number so we can review the details and address your concerns. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday through Sunday from 9 a.m. to 7 p.m. EST. We look forward to assisting you.

Response from eCosmetics.comJul 28, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. The shipping confirmation email may have gone to your spam or promotional folder by mistake. According to your tracking details, the carrier was unable to attempt delivery on July 27 due to hazardous or unsafe weather conditions. The item is expected to go out for delivery on the next business day, as conditions permit. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comJul 27, 2026

We are sorry to hear about the issue with your order. We understand your frustration and apologize for any inconvenience this may have caused. After reviewing the shipment details, we found that the package is currently being handled by the carrier and we have provided additional information and next steps to assist with resolving the delivery concern. A member of our customer service team has already reached out to you via email with more details. If you have any further questions or need additional assistance, please don’t hesitate to email us, chat, or call us at (800) 349-8192. We’re available Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday through Sunday from 9:00 AM to 7:00 PM EST.