eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 8, 2025

We apologize for any inconvenience you've experienced thus far. With expedited shipping, we estimate 2-4 business days for arrival. A representative has reached out to you regarding your order, and we hope the resolution provided was satisfactory. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 24, 2025

Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced. It appears the item you were purchasing was excluded from the current promotion. However, to ensure you still received a discount, our system automatically applied the best available one, which was 15%. A customer care representative has reached out to assist you further. If you ever experience issues applying a coupon or placing an order, please don’t hesitate to contact our customer care team directly. We’re available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMar 2, 2025

Thank you for reaching out to our customer service department regarding this issue. I apologize sincerely for any inconvenience experienced with the delay in shipping. A representative has reached out to assist you further and quickly resolve this matter. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 25, 2025

Thank you for your feedback. We apologize for any inconvenience this may have caused. Due to security and privacy concerns, our customer service representatives are unable to adjust your order to a higher amount. One of our representatives has already reached out to provide further details. Our customer care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you promptly.

Response from eCosmetics.comFeb 20, 2025

Thank you for your feedback! We're glad you were able to find what you were looking for. We understand that pricing is an important factor, and while we strive to offer competitive prices, we also prioritize product quality and customer satisfaction. We apologize that we didn’t have the exact size of fusion oil you needed. We carry a wide variety of products and are always expanding our selection, so we’ll work to offer more options in the future. We’ll also be reaching out to you directly to assist further and address any concerns you may have. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comFeb 20, 2025

Thank you for your feedback, and we apologize for any confusion regarding our checkout process. We are diligently looking into the error you experienced, and our customer support team will be reaching out to you regarding the status of your order. We're committed to providing a smooth shopping experience and look forward to assisting you further.

Response from eCosmetics.comFeb 19, 2025

Thank you for sharing your experience with us. We apologize for the difficulty you encountered while entering your payment information. Our website has a security verification system in place to ensure a safe and secure transaction process, which can sometimes cause issues with certain browsers. We recommend using the latest version of a web browser for the best experience. We're continually working to improve our system, and your feedback is invaluable in helping us do so. Please feel free to reach out if you encounter any further issues, and we'll be happy to assist you. Our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 29, 2025

Thank you for your feedback! We're glad you enjoy our product selection and apologize for the shipping delays. While we strive to meet our standard timeframes, unforeseen issues have caused some delays. If you'd like us to look into your order, please reach out with your order number. Our Customer Care team is available via email, chat, or phone.