eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 3, 2023

Thank you for your order. It is possible that the confirmation email went to your spam or promotional folder by mistake. I apologize for any inconvenience. Unfortunately, order details cannot be linked to an account if the account is created after the order has been placed. All order updates will be provided via email. Please contact us so that we may assist you further with your order. We can be reached via phone, email, and chat through our website. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 27, 2022

Thank you for your feedback. Our goal is to have your order out to you within 2-4 business days for expedited shipping. Your order was shipped the next day after ordering and marked as delivered on the 3rd business day, this morning. Unfortunately, due to the holiday weekend, the post office was closed Sunday, December 25th, as well as yesterday, December 26th. We sincerely apologize for any inconvenience this may have caused. A representative has reached out to further assist you. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 5, 2022

Thank you for your feedback. We very sorry to hear of this issue. A representative has reached out to you to immediately rectify this for you. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 15, 2022

We are sincerely sorry to hear about this issue and we would love to resolve this for you. We offer 100% satisfaction guaranteed, and a representative has contacted you regarding this. Please contact us and let us know how we can rectify this.

Response from eCosmetics.comOct 13, 2022

Thank you for the feedback! We are very sorry to hear about your experience. When orders are placed separately, shipping is calculated specifically for the order being placed. I apologize for any confusion this may have caused. A representative has reached out to you for further assistance.

Response from eCosmetics.comAug 6, 2022

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our company thus far. Unfortunately, we are unable to link an order placed as a guest to an existing account. Our goal is to have your order out to you within 2-8 business days. A representative has reached out to you regarding your order. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 3, 2022

Thank you for your feedback! Great news! Your order was shipped today and you will receive your tracking number via email today, as we do not preassign tracking information. A representative has emailed you with more information. If there is anything we can assist you with our representatives can be reach via email, chat, or give us a call at 1(800)349-8192. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 12, 2022

We are very sorry to hear that you have not yet received your order. According to your tracking details your order is expected to arrive within our desired time frame. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.