eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 24, 2026

We’re sorry for the confusion regarding the shipping route. We have several fulfillment facilities throughout the United States, so orders may not always ship from our main facility in Pompano Beach, Florida, depending on where the product is located. Your order was placed on August 19, and we’re happy to see that it was successfully delivered today, August 25, within our standard delivery timeframe. We hope you enjoy your purchase!

Response from eCosmetics.comAug 20, 2026

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand why this situation would be concerning. We take reports of unauthorized account activity seriously and want to make sure the matter is properly reviewed. One of our customer care representatives has reached out to you to assist you with this as soon as possible. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 20, 2026

Thank you for sharing your feedback, and we are sorry for the confusion regarding the 25% off offer. The promo code can be entered after adding a product to your cart, you’ll be directed to the Shopping Cart page. The coupon code box is located underneath the last item listed in your cart. Enter the promotional code in the box and click “Apply.” Once successfully applied, the updated total will be displayed before the “Proceed to Checkout” button. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 17, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment caused by the cancellation of your order. Our inventory system updates frequently, but due to high demand, some items may sell out quickly, especially during sales. While we do our best to reflect real-time availability, there can occasionally be brief windows where stock appears available but sells out before checkout is completed. We understand how the subsequent availability and pricing of the item could have understandably caused additional frustration. We are working to update our website to accurately reflect real-time stock levels, and this item should soon be marked as out of stock. We apologize once more for any inconvenience this has caused. One of our representatives has reached out to you again to ensure this is resolved. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 17, 2026

We’re sorry again for the frustration. Although the incorrect address was originally entered on the order, our team was able to update it to the correct shipping address before it left our facility. We’re happy to confirm that your order was delivered August 21st to the address you requested. We appreciate your patience and are glad we were able to get this corrected for you!

Response from eCosmetics.comAug 15, 2026

Thank you for your feedback. We are sorry to hear about your experience and apologize for the frustration. Upon review, the subscription order was processed on August 13 and had already shipped and was in transit when the cancellation request was received. Because the order had already left our facility, we were no longer able to cancel it. If you no longer wish to receive the product you purchased from us, you can return it within 30 days for a full refund, or for a full store credit within 31-60 days. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 11, 2026

We truly appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience and frustration this experience may have caused. Please rest assured your order has been cancelled as requested. One of our representatives will be reaching out to you directly regarding your experience. Our Customer Care Representatives are always available via email or chat Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.