eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 4, 2025

Thank you for your feedback! We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list, or you can add your email under the product shown to be alerted when it is restocked. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday

Response from eCosmetics.comJul 23, 2025

Thank you for the 3 stars and for allowing us the opportunity to clarify our shipping process further. We sincerely apologize for any confusion caused by the initial tracking details and are excited for you to receive your package. We truly value our customers and their feedback, as it helps us improve and deliver better experiences. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 6, 2025

Thank you for your feedback. We're sorry to hear you had trouble checking out with a promo code. We understand how frustrating that can be! Our customer care team has already reached out to you via email to offer further assistance and help resolve any outstanding issues with your order. If there's anything else you need, please don't hesitate to reply to that email or contact us directly. Our team is available Monday to Friday from 8 a.m. to 11 p.m. EST, and Saturday to Sunday from 9 a.m. to 9 p.m. EST. We're always happy to help!

Response from eCosmetics.comJun 28, 2025

Thank you for your feedback! We understand your concerns and want to assure you that we are a legitimate company. Your order has been shipped, and the estimated delivery date will be updated shortly in your tracking information. Please be advised that we take the authenticity and quality of our products very seriously. We only source brand new products directly from original manufacturers or their authorized suppliers. One of our customer care representatives has reached out to you via email to assist further. Our customer care team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJun 27, 2025

We are sorry to hear that the item you wanted was out of stock. We make every effort to ensure the merchandise on our site is in stock. Unfortunately, we cannot provide exact dates for when products will come back into stock. That said, I’ve gone ahead and added your email to the inventory alert list for the item you were looking for: Clarins – Skin Illusion Natural Matifying & Hydrating Foundation in shade 113 Chestnut. You’ll be notified as soon as it becomes available again. Our customer care team is always happy to help and is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday through Sunday, 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comJun 22, 2026

We appreciate your feedback on your experience with our website. We are always looking to improve.

Response from eCosmetics.comMay 31, 2025

Thank you for your feedback. We’re glad to hear you had a positive experience with our website and appreciated the discount. However, we're truly sorry to hear that the product did not meet your expectations. Please rest assured that we only offer brand-new, authentic products that meet the highest quality standards. We do not sell fakes, imitations, or knockoffs. Your trust and satisfaction are incredibly important to us, and we take concerns like this very seriously. A representative will be reaching out to you shortly regarding your order. We proudly stand behind our 100% Satisfaction Guarantee and are committed to resolving any issues to your satisfaction. Our customer care team is available Monday through Friday from 8 a.m. to 11 p.m. EST, and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comMay 1, 2025

Thank you for the feedback. Order confirmation details are sent to the email on file once processing is complete. We apologize for any delay in receiving our emails, as well as any inconvenience when using our coupon codes. With our promotions and coupons, our emails mention that exclusions do apply, a message will be displayed next to the item if it is not applicable. Regarding availability, we’re unable to provide specific restock dates, but you can sign up for inventory alerts on our website for any out-of-stock items. Please note that prices may vary based on demand and inventory levels. A customer care representative has reached out to you via email to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.