eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 29, 2023

We sincerely apologize for any frustrations you've experienced. When your order is placed, a confirmation email would have been sent to the email address on file. It is possible that this email went to your spam folder by mistake. We see that you did reach out to one of our representatives via phone earlier today and confirmed that you did receive the confirmation/shipping email that they sent to your alternate email address. We have also contacted you directly regarding this. Please feel free to reach out to us if you need further assistance with your order. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMay 26, 2023

Thank you for reaching out to us. Our website states under "Shipping and Delivery" and our FAQ, with standard shipping, we estimate arrival 2-8 business days after ordering. Today would mark the fifth business day, and great news, your order shows delivered Today, May 26, 2023, at 1:06 pm at the front door or porch. Once the order ships, our shipping emails are automatically sent with tracking information. It is possible that this email may have gone to a spam or junk folder. One of our customer care representatives has reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 25, 2023

We are very sorry to hear you were having trouble while checking out. When experiencing issues with PayPal we suggest speaking with them directly as we are two separate companies. We have reached out to you via email with trouble shooting options for PayPal's check out process. If you are ever experiencing issues applying a coupon or placing your order, our Customer Care Representatives are available to quickly assist you via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2023

We are very sorry to hear about this issue. We ensure that all of our products are 100% authentic, fresh, and new. We also offer 100% satisfaction guaranteed. A representative has contacted you regarding this and we hope to resolve this soon. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns so we may quickly assist you.

Response from eCosmetics.comMar 7, 2023

Thank you for your feedback. We sincerely apologize for any inconvenience. Our goal is to have your order delivered within 2-8 business days with our standard shipping. Great news! Your package is in transit. A customer care representative has reached out to you directly via email to provide you with your tracking information and to further assist you. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 26, 2023

We sincerely apologize for any inconvenience or frustration you may be experiencing. On our end, we are showing that all items you purchased should have been able to be purchased in the same transaction. A representative has contacted you to further assist you with this issue. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 8, 2023

Thank you for reaching out to our customer service department regarding this issue. We are very sorry to hear you are unsatisfied with the product you received. Our 100% Satisfaction Guarantee means just that. If, for any reason, you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. A representative will be reaching out to further assist you. Our Customer Care Representatives are also always available via email, chat or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 3, 2023

We sincerely apologize for any inconvenience you've experienced when trying to apply your discount code. Please bear in mind, there may be some products on our website that are excluded from our promotions. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.