eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comAug 31, 2026

Thank you for sharing your experience with us. We sincerely apologize for any confusion or concern regarding your order and understand how frustrating it can be when you do not immediately receive an order confirmation or update. According to our system, your order was placed on August 22. Our standard shipping timeframe is 2–8 business days. Your order was shipped on August 24, which was the first business day after your order was placed, and according to the tracking information, it was delivered on August 29. Our customer care team has also reached out to assist you with your concerns. If you need any further assistance, our team is available Monday through Friday from 8 a.m. to 11 p.m. EST and Saturday through Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 30, 2026

Thank you for your feedback. We kindly ask that you contact us directly so we can further assist with your order. Please note that an authorization is placed on your payment method at the time the order is submitted. Depending on your financial institution, the authorization may settle before the order is shipped. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We look forward to hearing from you.

Response from eCosmetics.comAug 30, 2026

We are sorry to hear about your experience with the SkinCeuticals C E Ferulic and understand your concern regarding the product’s appearance and odor. We appreciate you bringing this to our attention. Our Customer Care team has already reached out to you via email to assist with your return request and gather the additional information needed to review your concern. Kindly respond to our email at your convenience so we can continue assisting you. Thank you for your patience and cooperation. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 18, 2026

Thank you for your feedback! We’re very sorry to hear that your experience did not meet your expectations. According to the tracking details, your order was marked as delivered on the 6th business day after it was placed, which is within our standard shipping timeframe of 2–8 business days. One of our representatives has reached out to you to provide further details. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comAug 26, 2026

Thank you for sharing your feedback. We’re so sorry to hear that the fragrance did not meet your expectations. We guarantee that all products we sell are brand new and authentic. Fragrances may sometimes smell or perform differently due to brand reformulations, natural ingredient variations, individual skin chemistry, or how the scent develops over time. We stand behind our 100% Satisfaction Guarantee. New or gently used products may be returned within 30 days for a refund or within 60 days for store credit. Please contact our Customer Care team so we can help make this right.

Response from eCosmetics.comAug 26, 2026

We are very sorry to hear about your experience and understand how frustrating it is to see that your package has not yet received a physical carrier scan. We sincerely apologize for the delay and appreciate you bringing this to our attention. We would like the opportunity to review your order and provide you with an accurate update. Please contact our Customer Care team directly so we can assist you further. We are available Monday through Friday from 8 a.m. to 9 p.m. EST and Saturday through Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comAug 28, 2026

We’re sorry this caused concern. SkinCeuticals C E Ferulic can naturally vary in color from pale yellow to amber due to its active ingredients, and this is typically noted on the product’s packaging as well. Variations in color do not indicate that the product is old, ineffective, or inauthentic. Every product we sell is brand-new and guaranteed authentic. We also stand behind our 100% satisfaction guarantee and would be happy to assist. Please contact us with your name and order number, and we’ll be happy to assist you further.

Response from eCosmetics.comAug 24, 2026

Thank you for sharing your feedback. We are sorry to hear about your experience with the gift card promotion. We understand how frustrating it can be when promotional offers cannot be combined. Our promotions and gift cards are subject to specific terms and exclusions. However, we understand your disappointment and appreciate you bringing this to our attention. We will share your feedback with the appropriate team as we continue working to make our promotions clearer and more transparent. Our customer care representatives are always available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.