eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 15, 2025

Thank you for sharing your feedback. We sincerely apologize for the shipping delays you experienced. At the time your order was placed in January 2025, we were experiencing a high volume of orders, and our team was diligently working to get all orders out as quickly as possible. We’re glad to see that the issue with the atomizers was resolved and that store credits and a replacement were issued to help make up for the inconvenience. We have since resolved this manufacturing defect with the brand as we receive the products directly from them. Your satisfaction is very important to us, and our Customer Care Representatives are always available to assist you via email, chat, or phone, Monday through Friday from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 25, 2025

Thank you for your feedback. We are sorry to hear that you found our website difficult to navigate when selecting products. We are always looking for ways to improve, and your input helps us make the shopping experience better. Please let us know if there is anything specific we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 16, 2025

Thank you for your feedback. We certainly apologize for any inconvenience. eCosmetics is an authorized retailer of Cliganic, and the product information on our website is received directly from Cliganic. According to our website, the oils are certified organic, and 100% pure and natural. They have the USDA organic seal, and the NON GMO Verified seal. We understand your concerns with the sourcing and ingredients, as well as more detailed product information. The most specific information regarding this brand can be found on the Cliganic website as they manufacturer of the product. We have also reached out to you to provide further details via email. We guarantee your satisfaction 100%. If for any reason you are not satisfied with your purchase once your order is received, you may return the items in new or gently used condition for a full refund or store credit using our prepaid shipping label. If there is any way we can further assist in this situation, please do not hesitate to let us know. We are also available to quickly assist you via email, chat, or phone. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 15, 2025

Thank you for bringing this to our attention. We sincerely apologize for any confusion. Your order was shipped the same day it was placed, however, it is possible the email may have gone to your spam or promotional folder by mistake. Your order is currently in transit to you and is expected to arrive September 22nd. A customer care representative has reached out to you to provide you with your tracking information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 10, 2025

Thank you for sharing your feedback. We're truly sorry to hear that the fragrance didn't meet your expectations. Please rest assured that every product we sell is brand new, authentic, and guaranteed. I see that your return has already been processed and refunded. We're happy to hear that you found our packaging and return process satisfactory, and we appreciate you giving us the opportunity to make things right. Our customer care team is always here to help if you need any further assistance. We’re available Monday through Friday, from 8 a.m. to 11 p.m. EST, and on Saturday and Sunday, from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comSep 5, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding your order and tracking updates. To clarify, your order was shipped and dispatched on the same day it was placed, August 28. Our standard shipping timeframe is 2–8 business days, excluding weekends and holidays. Your order was initially shipped via DHL and will be handed over to USPS for final delivery. Please note that USPS tracking may not update until the package is ready for its final delivery scan. Your estimated delivery date is September 8, which is still within our standard shipping window. One of our Customer Care representatives has also reached out to you via email with further details. If you need additional assistance, our team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST, via email, chat, or phone.

Response from eCosmetics.comSep 2, 2025

We are sorry to hear that you’ve been experiencing issues with the product you purchased. Your order was placed in March, and as noted in our policy, we have a 60-day return timeframe. Although this order is outside of that window, we'd still like to resolve this to the best of our ability. We’ve previously reached out requesting photos or a short video of the defect so we could properly assess the issue, but we have not yet received a response. If you could provide this information, we’d be happy to review and determine how to resolve this for you. A representative has reached out to you again for further assistance. Our customer care team is available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday from 9 a.m. to 9 p.m. EST.

Response from eCosmetics.comAug 10, 2025

We appreciate your feedback! To clarify, we offer free shipping on all orders over $49 after coupons and tax are applied. We also offer a great variety of products, and as long as you stay signed up for our special offers, you will receive all of our promotions. One of our representatives has reached out for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.