eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

Showing 118 reviews with 2 stars · Clear filters

Karen O.
Dec 18, 2023
This was my first time ordering from…
This was my first time ordering from ecosmetics and I’m unsure that I will be using them again. I had to cancel two orders because they had no answer for me as to when they would ship after waiting for a status update for a week. Once the order was canceled I’m still waiting for my refund, it’s been 7 business days. Although they have great promos and deals their service and shipping is awful.
Response from eCosmetics.comDec 18, 2023
We sincerely apologize for any frustrations you have experienced with our company thus far. Regarding your first two orders, it appears that we experienced a slight shipping delay in receiving the items from one of our separate facilities. Unfortunately, we cannot control unforeseen delays with the mail carriers during the holidays. However, please rest assured that we are committed to providing you with the best possible service. A customer care representative has reached out to you regarding your order. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Esther F.
Dec 3, 2023
misleading product description
I ordered Jo Malone cologne. It took two week to arrive, then there's no original box included, just a bottle. Called customer service and was told that the product is shown on their website without a box (product image) but didn't mention "no box" on the product description. Can't give it like that as a gift, yes, they told me I can return but it's already past my time frame for a birthday gift if I have to order again. That's it, not using their business anymore.
Response from eCosmetics.comDec 3, 2023
Thank you for your feedback. We sincerely apologize for any frustrations you have experienced with our company thus far. Due to the increased volume of orders and the high demand experienced by shipping carriers during the holiday period, there have been some delays in the delivery of packages. The product is listed on our site without a box due to how the manufacturer, Jo Malone, provides them to us. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
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Cassandra
Nov 29, 2023
The product arrived in a damaged box…
The product arrived in a damaged box and about one quarter of the shampoo had leaked. We could not refuse the package because we discovered the leak after the bottle was taken out of the box.
Response from eCosmetics.comNov 29, 2023
Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We can assure you that this is not the way we intend for our items to arrive. We would love the opportunity to assess any damage and provide you with a quick resolution as we do offer 100% satisfaction guaranteed. We have attempted to contact you via email regarding this. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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Kristen J.
Nov 22, 2023
This is not the same product I thought…
This is not the same product I thought I was ordering. This is a knock off. If you put the boxes side by side its clear.
Response from eCosmetics.comNov 22, 2023
Thank you for your feedback. Every item we sell is received directly from the manufacturer or an authorized seller. I can also assure you that every product we sell is brand new, authentic, and guaranteed. We do not sell fakes, imitations, knockoffs, or expired products. We stand by our 100% satisfaction guarantee. If, for any reason, you do not wish to keep this product, you may return it for a full refund within sixty days, as long as the item is new. A customer care representative has reached out to you via email to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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XW
Aug 2, 2023
Both sunscreens I received are expiring…
Both sunscreens I received are expiring in four months.
Response from eCosmetics.comAug 2, 2023
Thank you for your feedback. We sincerely apologize for any inconvenience and we want to assure you that we offer a 100% satisfaction guarantee. A representative will be reaching out to further assist you. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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john T.
Aug 1, 2023
Cannot check on the status of the order.
Cannot check on the status of the order.
Response from eCosmetics.comAug 1, 2023
Thank you for your feedback! We apologize for any inconvenience. It appears your order was placed using our guest checkout option, which is why you would be unable to check the status of your order through our website. However, even when using our guest checkout option, you will still receive important updates about your order at the email address provided. You are also welcome to contact our Customer Care Team to check on the status of your order. A representative has reached out to you to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
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JP
Jul 17, 2023
Great Customer Service - Not Sure About Product
Item arrived fast and refund was issued without any problems. However, I am pretty certain that the product I received (SkinCeuticals C E Ferulic) was a fake. 1) The box had stickers with something written in Chinese. 2) I compared the serum bottle/label with my old one (purchased directly from SkinCeuticals) and both the bottle and label were different from the original. 3) There was no serial number on the bottom of the bottle.
Response from eCosmetics.comJul 17, 2023
We are very sorry to hear that the product you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We receive our products directly from the manufacturer or from an authorized seller. A representative has been in contact with you regarding this order, and a refund has been issued for the returned product. We proudly offer 100% satisfaction guaranteed for all of our customers. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.
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Melody F.
Jul 4, 2023
The lip stain was dried out
The lip stain was dried out. I wanted to love it. It worked one time.
Response from eCosmetics.comJul 4, 2023
Thank you for reaching out to us! We would love to have the opportunity to resolve this for you and have reached out to you via email. One of our customer care representatives has reached out to you for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday from 8 a.m. to 11 p.m. EST, and from 9 a.m . to 9 p.m. EST on Saturday and Sunday.
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