eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 9, 2026

Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience regarding your subscription and recent order. After reviewing your account, we confirmed that your most recent renewal order was processed and shipped on September 4. The estimated delivery date is September 15, which is within our estimated delivery timeframe of 2–8 business days. We understand there may have been some confusion regarding your subscription, and a member of our Customer Care team has reached out to you directly to provide assistance, clarify any questions, and address your concerns. If you need any additional assistance, our Customer Care team is available by email, chat, or phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST. We’re always happy to help!

Response from eCosmetics.comSep 7, 2026

We’re sorry to hear about your experience and understand how concerning it can be to see unexpected charges or receive confusing order notifications. We take concerns regarding orders and billing seriously and would appreciate the opportunity to address your concerns. A member of our Customer Care team has reached out to you via email to further assist with your order and address your concerns. We apologize again for the frustration and appreciate you bringing this to our attention. Our Customer Care representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and Saturday and Sunday, from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comSep 6, 2026

We are sorry for any confusion regarding your recent orders and understand your concern about the shipping time. We appreciate the opportunity to review the orders and provide some clarification. A member of our Customer Care team has already reached out to you directly via email with additional information. One of the orders includes a pre-order item, which has a stated processing and shipping timeframe of 2–3 weeks, while the other order has already shipped and is currently in transit. Should you need further assistance, our Customer Care team is always available via email or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.

Response from eCosmetics.comSep 6, 2026

We are sorry for any confusion regarding your order and understand your concern. We appreciate the opportunity to look into this matter and provide clarity regarding the order. A member of our Customer Care team has already reached out to you directly via email with additional information regarding the order and to assist with any questions or concerns you may have. Should you need further assistance, our Customer Care team is always available via email, or phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.

Response from eCosmetics.comSep 3, 2026

We are deeply concerned to hear about your experience and sincerely apologize for the delays you encountered. Due to an unexpected surge in orders, we have experienced shipping delays with certain brands, and we understand how frustrating this can be. Please know that our team is working diligently to have all orders processed and shipped as quickly as possible. Additionally, we would love the opportunity to turn this experience around for you. We appreciate your feedback and would like to investigate this matter further. If you wouldn't mind providing your order number, we'd be happy to review your situation and discuss how we can help. Please know that a representative is always here to assist you. You can reach us at 1-800-349-8192 or by email at [email protected]. Our customer service team is available Monday through Friday from 8:00 AM to 9:00 PM and Saturday and Sunday from 9:00 AM to 7:00 PM.

Response from eCosmetics.comSep 3, 2026

We are very sorry to hear about your experience and take your concerns seriously. We sincerely apologize for the delay in our response. Due to a recent increase in orders and emails, our team is experiencing longer response times than usual. We understand how frustrating this must be and are actively working to resolve this matter for you. Please rest assured, a member of our team has reached out to you directly to assist with resolving this matter. If you are experiencing issues reaching us by chat or email, our Customer Care Representatives are available to quickly assist you via phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 3, 2026

We sincerely apologize for any frustration or inconvenience. We take claims like this very seriously, and we look would love to investigate this to the fullest extent and provide a satisfactory resolution. We kindly ask that you please contact us and provide your order number. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 3, 2026

Thank you for taking the time to share your review. We sincerely apologize for the frustration and disappointment you experienced with your order. We completely understand how concerning it can be when the item you received does not appear to be what you expected. Please know that we are taking your concern seriously and are committed to looking into this thoroughly. We have already launched a full investigation to carefully review the details of your order and determine where the issue may have occurred. Our team is actively working to get to the bottom of this and ensure the matter is addressed appropriately. A member of our Customer Care team has also reached out to you directly and will be happy to assist you throughout the resolution process. We want to assure you that your concern is being looked into, and we’ll do our best to help resolve this as quickly as possible. If you need anything else in the meantime, please feel free to email us or chat with us. We’re available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday through Sunday from 9:00 AM to 7:00 PM EST.