Eco Shield Pest ControlReviews of ecoshieldpest.com

They assume that they can make appointments without consulting you first. They refuse to pause pest treatments requested by customer because they are rigid with their schedule and then they feel it’s ok to cancel your policy and charge you for them canceling and expect you the customer to pay while sending out email stating they want to make things right. The only way to make things right for them is doing it their way. They do not believe the customer is important. Their emails reflect everything said the right way and still they disregard the customer unless you do as they want! I would never use them again and will tell my neighbors to not use as well!!!!

Predatory company. Complete lack of customer service. My experience is similar to everyone else posting here. There's an ongoing class action lawsuit against Eco Shield alleging unauthorized cancellation fees disguised as "discounts" or not mentioned in agreements. Check classaction.org or contact the law firm involved (often listed in lawsuit summaries) to see if you qualify to join—it's nationwide and could resolve your fee without individual action. They promise you, when they come calling to get you to sign up, that they can get rid of everything. I told them we live on a lake and no other pest control service we had tried were able to control spiders, ants, and water midges. They told me of a special way they treated the ground out a number of feet from the property and no insect would cross it. They treated the first visit. Before the second visit they contacted me wanting to know if there were any areas I had of particular concern. I specified specifically the area around the back door. I wasn't home the day after the treatment but when I arrived home there were spider webs in two of the corners of the back door. I took photos and sent them in with my concerns about them not addressing it and received no response. I tried a second time with no response. When they contacted me regarding the date of the third service, I said no. If you are not going to do what I signed up and paid for and are not going to respond when I contact you, I am done. They wanted to keep me on at a lower price. I told them I would not pay any price for no service and to cancel. They have been hounding me for several months now for a $250 termination fee.

Absolutely do NOT use this service!! Heavy pushy marketing. They lock you into a contract they do not sufficiently detail the cancelation fees. Also was not satisfied at all with their service!

All I can say is that they are misleading and predatory. Their contract does not align with what the sales reps explain. It's only after you sign (trusting the rep to be honest) do you discover the extent they have trapped you. They will suck every dollar from you...and their service is sub-par. I'm paying $150 per visit (was told it was $69...and that's what was showing on the iPad) and they stay 7-10 minutes per visit. STAY AWAY!

Scammer with ineffective pest control solutions that then try to hit you with a termination fee. If your services worked, I wouldn't cancel! Eff outta here with your nonsense. I hope anyone working for this scamming company steps on a lego barefoot in the dark.

The service doesn't work! If I could leave NEGATIVE stars I would! They lock you in a contact with requirements that need to be met, for a service/treatment to your property that will send every creepy-crawlie thing you are treating for, from your land into your house. At which point to clear the residence, your would then need to pay them to come back. If you do what I tried to do which is to keep pending/pushing off the services until your 1-year contract is up, so you can cancel without penalty, well that doesn't work either. You are required to pay for a minimum of 5 treatments per your contract, and you are also only permitted to post-pone a service for 150 days. But NO, your property will be completely treated in EXACTLY 5 services, it wouldn't maybe require more (i.e. 6 or 7), heck, what happens if everything is clear at 4, do you still have to pay for the 4th service that you don't need? Essentially they back you into a corner of A) continuing to pay for them to come provide a service/treatment that doesn't work, or B) pay an earlier cancellation fee on a contract for a service that doesn't work. Either way, you should expect to pay something. Icing on the cake, you try to call, and you end up speaking with a multitude of people who have no decision making authority or ability to do anything except attempt to apologize, make excuses, or try to shift the blame back on to you for not "completing the process, and that is why you are still having issues." Not at all understanding that the issues stopped when you stopped having them treat the property. Ask for a supervisor and conveniently there are none available, but one will call you back in 24-hours! This whole thing is a scam and a joke! I would definitely NOT recommend signing on with this company!

Came knocking on our door and my husband signed up. They sprayed the outside and claimed it won't be completely effective unless we let them treat inside of our home as well. We did not let them, with having a 2 week old baby. We've never had a bug issue inside of our home until they sprayed outside. Then some other person from the company came to do an inspection. And claimed they found all sorts of issues and claimed we had an ongoing termite infestation on our back deck, even showed a video. Claimed we had a wasp issue because of a vent in our garage (lies), claiming we would have a mouse issue if we didn't let them fix the garage door and so forth. They wanted $1500 to fix everything. We declined but are still stuck with their quarterly treatment having signed a one year contract. Had another pest company inspect the house and so forth and they found zero active termite infestations. And also explained that bait stations are a waste of money because there's no guarantee they work. Eco shield insisted on bait stations and an ongoing contract so they would come out and rebait them and be able to charge us over and over again.

Kelvin Allen was very professional and done everything he was asked to do and more very good experience