Lisa A.
I do not recommend EcoShield Pest…
I do not recommend EcoShield Pest Solutions New Jersey, LLC based on my recent experience with their lack of communication, poor follow-through, and overall unprofessional handling of my account. I had signed a new contract for home pest control and was also in the process of setting up mosquito treatment. The salesperson I worked with was pleasant and genuinely tried to help throughout the process. Unfortunately, it appeared that the information being presented by the salesperson did not fully align with what the company itself was willing to honor or put into the contract. Overall, I felt the company did not properly support their salesperson, which created confusion and frustration from the start. The mosquito contract needed to be revised due to wording that was not correct for what I had requested. I was told the updated agreement would be sent to me so we could move forward quickly with the mosquito service. Weeks passed, and despite multiple attempts to follow up, I never received the revised contract. I eventually spoke with a manager, Steven, who stated that the updated contract had been sent, but I never received it. I had previously received the original pest control contract without any problem, so this clearly became an issue of lack of communication and lack of follow-through on the company’s end. What was most disappointing was that there was absolutely no follow-up from management or customer service. I was told someone from customer service would contact me regarding the situation and my concerns. No one ever called, emailed, or texted me back. Instead, the only response I received was a bill for the contract cancellation fee of over $300 plus tax for a contract I had signed only about three weeks earlier. While I understand the cancellation fee may have been part of their policy, I do not believe the situation was handled fairly or professionally given the circumstances and the company’s complete lack of communication throughout the process. Based on my experience, I would not recommend EcoShield Pest Solutions New Jersey, LLC.



