Eco Shield Pest ControlReviews of ecoshieldpest.com

I will preface by saying that I do not write reviews unless the service was outstanding or the worst ever. Unfortunately my experience with Ecoshield is the latter. I signed and cancelled a door to door sales contract within 3 days. The very next day to be exact. By law, I’m entitled to a full refund within 10 days if I cancel within 3, this called is the “cooling off period”. I had to call Ecoshield over the span of a month on 3-4 occasions to get my money back. The first call they assured me I would get a refund. 2 weeks later, I called in and was told that since I no longer had a card on file that they couldn’t issue the refund. Why was I not contacted and told this? Instead they knowingly held onto my money. I gave them my card info and then called them 1 week later for another update. Again, I was assured that the money was on its way pending supervisor approval. My most recent and hopefully last call, now 1+ month after my service, I was told that my request for refund was not “updated”? What does that mean? Apparently I had a credit sitting in my customer account, a credit I would never use at this point and again, I’m supposed to be refunded the money to my original payment type. Ecoshield is knowingly holding my money, very very fishy and unethical. I will never waste my time with them again and hope others don’t do the same.

I am a senior guy and should have known better than to rush through a contract with a sales guy on a Segway. The terms were on a tiny iPhone. There was miscommunication regarding what I wanted treated. I was lead to believe my pest plan covered mosquitos. It was an add on for 90 dollars every 21 days. Cancellation was $250.00. I would never. Consider this company again.

This company sent a very immature & arrogant blond male between the ages of 18 & 30 to my home. My driveway is about 250 ft long, and has signs posted clearly that say no soliciting and no trespassing. I asked him what he was doing on my property and the little snit, tells me I don’t have to be rude. I respond with, and you must think you don’t have to read. And then goes into his very dry cold sell, by telling me he takes care of some of my neighbors and thought he stop by in spite of my signs. He says he’s a bug service and my neighbors are getting infestations. I say we already have a service. He then responds,…but is it ecoshield? I say No. And we’re not interested. He turns around, spits on my black asphalt driveway and tells me I shouldn’t take my misery out on other people. I tell him, his employer needs to know how their company is being represented to people during a “sales” call. He then spits every few feet down my driveway. I have security cameras and I have other platforms,….where we connect with other neighbors,…and I feel it’s my duty to share my experience with this company, to as many people as possible. Poorly vetted employees not only cost you money,…but they will cost you whatever reputation you think you’re building.

The salesman said I would be paying $59 every time they come out, which was supposed to be 4 times a year. It turns out they charge you $59 a month, even though they only come out 4 times a year!

Terrible customer service, would not provide service after charging me, cancelled service same day as charging me, and would not honor any agreement for our pest needs or what they charged for. Best idea to find a different pest company this is not the company for you

A door to door sales person came to sell service for spraying for bugs. He initially offered a discounted rate of $100 because according to him our neighbor is getting sprayed too. After my husband agreed to it and scheduled a time for the service two days out, he said that we have to sign a contract for recurring service (around $70 per month). We said we only wanted a one time service but he said that we would have to sign, and that we can cancel the contract after the initial service within 3 days. I looked into the company and there are a lot of complaints about very high cancellation fees (over $200) if you miss the 3 day window. We still signed, and made it clear to the sales person that we are only paying for the initial service and will be canceling before the 3 day window closes. He said that that was okay and that they will be here to spray as scheduled in two days. On the appointment day, no one showed up. I called the company and they told me that my husband already canceled. He did not. I assume that they just didn’t want to do the service for the discounted rate without a contract or the cancellation fee. They didn’t charge anything so no harm done, but it just seems like a dishonest company with a shady business model. There are a lot of reviews online that I would recommend reading before signing with them.

A very disrespectful young man came to my home and when I told him I was not interested, he persisted. I then asked him to leave my property and he turned around and said “your neighbors were right” and then gave me the finger! This is unacceptable. I am going to put a no solicitation sign on my property. He was very rude, and if this is representative of your company, you’re probably going to go under. Is this how you train your employees???… To be rude, disrespectful, belligerent, and insulting if a customer declines your services??? What a way to operate. You sound pretty desperate!!!!!!!!!!!! By the way, I have saved footage of him, doing exactly what is described above, on my RING CAMERA. If you’d like a copy, I will be happy to provide it.

Last week, my husband and I opened a wall during some home repairs and discovered an active carpenter ant colony. Looking for a quick solution, we noticed our neighbors talking with EcoShield, and after finishing next door, the salesman came over to our house. He confidently assured us that the problem could be handled that same day because he already had a technician just a few houses away. He specifically told us the carpenter ants would not be an issue, so we signed up for their annual pest service on the spot. A few hours later, the technician arrived, looked at the ants, and informed us that his treatment would not work on carpenter ants and that we would need a specialist. The salesman returned twice that day, making more promises and changing the story. Same-day service became, "We'll have an inspector out Saturday and the problem will be taken care of." Saturday came, and the inspector informed us that he doesn't perform treatments—he only evaluates the problem and schedules someone else. We were then told Monday would be the day. On Monday, we received a call trying to schedule the actual treatment for the following week. After pushing back, we got an appointment for Wednesday instead. Then, on Tuesday, another inspector unexpectedly showed up at our door, realized we had already been seen, and left. Wednesday came and went, and no one showed up. At that point, we called to cancel our annual service and the two specialty treatments. We spoke with two different representatives, both of whom assured us that our account was canceled and our payment information removed. Over the next two days, however, I continued receiving calls, emails, and text messages asking me to discuss canceling my service. In the span of a week, we were promised same-day treatment, then Saturday, then Monday, then Wednesday, and never actually received the service we signed up for. If you're looking for enthusiastic sales pitches, EcoShield has plenty of those. If you're looking for a company to actually solve your pest problem, I would recommend looking elsewhere.