EcomobiclubReviews of ecomobiclub.com

Received my ECO1 scooter and manual was awful! Customer service helped me get my battery in the correct position to charge. This company stands by it’s customer’s! Nick Antonecchia

Well made and promptly shipped! Very good customer service! 5 Stars....

I’ve given the scooter five stars. There was a problem with the scooter when I got it no fault to this company. I contacted customer service. I didn’t know how to put the lights on underneath. They went above and beyond. By sending me a personal video showing me how to put the lights on. We realize there was another problem so I had to contact them again. They were so generous and every step of the way. I’m always nervous working with third parties because I never know if they’ll really help you when you need their help. This company went above and beyond anything I ever expected. I got a refund of my full expense. With a nice note from the company. They were on top of everything from the very first beginning. If you want to get a scooter, the scooter itself is a cute little scooter and really good quality. But the best part and the most important part is the customer Service. That is the best part of this whole thing. If you don’t have good customer service, then your product is worthless. So please consider buying the scooter. It’s worth the time and effort. And if you have a problem, rest assured, the customer service will be there for you and let me just add that the problem with the scooter was not that of the company, but of the people who mailed it.

The ladies I dealt with were very professional in addition to being very customer friendly. I received my refund in less than a day. Exceptionally fast, well done.

Very good service

Excellent experience with this company. The scooter arrived quickly and in excellent condition. The scooter was easy to take out of the box and open and was ready to use. The scooter has good power and charges quickly. I did have occasion to contact customer service with a question. I received a quick, personal response and my question was answered. Thank you,

PLEASE READ THIS BEFORE YOU BUY. I bought the Ecomobi MS02F ultra Auto-folding mobility scooter, through Amazon for £999.99. Three days after receiving the scooter, it would not fold back down. I was out shopping, so could not get it back into my car to go home. After paying someone £40 to collect me to get the scooter home, then take me back to collect my car, I tried to contact Ecomobi. All the contact details on the instruction s are only for America, I live in the UK, so had no one to help me. I contacted Amazon, who sent an email to the supplier. The supplier contacted me and ask what the problem was. I told them what happened, there response was to offer send me the part the thought was the problem (without even seeing the scooter) and £100 towards the repair. I was totally disgusted with the response, and refused and said I wish to send it back for a full refund. I started the refund claim with Amazon, who approved the return and sent me a return label. Because the scooter would not fold (can not do it manually), I could not send it back in its original packaging. Amazon contacted the supplier again for help with the return. Ecomobi paid £200 (which I did not ask for, it was just a dirty trick) for inconvenience and upset (this closed the refund request, as it looked like asked for it). I contacted Amazon to let them know what had happened. They told me because I have received £200 the return was closed. When Amazon looked back at the emails between me and Ecomobi, they could see what they had done, and reopened my refund request for a full refund. For two weeks Ecomobi tried delaying my return. Finally Amazon told me just to package the scooter myself and pay for the return, and once collected to send them proof of postage, they would refund me the postage (which they did). When Ecomobi sent me my refund, they took of the £200 (so obviously was not for my inconvenience, but just to stop the refund claim). I honestly think that if it wasn't for the fact that I bought the scooter through Amazon, I would have never received a refund. Unfortunately I had to give one star, because you can not give a minus. PLEASE READ ALL THE REVIEWS FIRST, AND ONLY BUY THROUGH AMAZON.

Scooter MS02F Is perfect size and more powerful than I expected. Great product and very stabile on it. Also outstanding customer service. And i received the scooter in only 2 days. Safely packaged and in excellent condition. Highly recommend using Ecomobi to purchase your scooter if in the market shopping around. Thank you Ecomobi!