Jannesse Dolly H.
Purchased 8/2025 it’s motor died 3/2026
I purchased my scooter August 2025, I am a busy college student who is now in my final semester of school. My scooter starts making a load knocking noise. Then we notice one wheel is not turning in the back while the other is trying to go forward. It’s stalling so bad. I’m leaving my class and attempt to go up ramp and it literally stalls and speeds down ramp throwing my to ground. It has not been 5 months since I purchased it. The quote were so high to fix it so I ask them to send a replacement. I can’t get to my classes and missing school Iam supposed to graduate in May. They send me a resolution of sending me a motor and $200. I live in California who will fix it for $200? I feel like they prey on us disabled people. There is no way you can tell me that these scooters are made to last only 5 months. I’ve overcome so much to work towards my degree for it to become undone by a 5 month old mobility scooter whose motor went out. I have limited mobile so there is no way I can walk to my classes on campus. I can’t believe the lack of compassion, lack of responsibility, and lack of empathy for selling products like this to people. It was supposed to get me across the commencement stage now I’m trapped home in bed and missing classes, still waiting on a resolution.