Alicia G.
How about a refund?
I have been a loyal customer since 2016. On July 4th I placed an order for $165 worth of product. My credit card was charged the next morning. Today is 7/24 and the order status is still "in production". Live chat customer service is apparently disabled and repeated messages have returned a paltry apology about staff shortages and increased shipping delays. Come on guys! Even in the height of a pandemic it was never this bad. ***Edited after reply: I understand that production problems persist at ECBlend. My order is well beyond the published production times posted on the web site. I would be happy to wait if they didn't already have my $$$. Like most people, I live on a budget. Now I'm being forced to go out and buy inferior products with money I don't have. But ECBlend policy is that "an order cannot be cancelled (or refunded) after it is "in production". With no promises on a future shipping date, my funds are being held hostage.
Response from ECBlend FlavorsJul 27, 2022
Thank you for the review. As you are aware we are working overtime and training new staff to help with the backlog of orders. REPLY: We have always maintained a fast turn around time on shipping our orders, even with our products being made by hand and fresh to order. In the past when an order went to production, we had already begun the process of mixing your order. I will have a production mixer locate your order in the queue. If mixing has not started on your order I will be able to process a refund for you.


