RM
ECBlend has always been great..However
ECBlend has always been great. This time, even though there was the lengthy delay in getting my product, when I saw my order was shipped, I was okay. However, when I received the package that I had to sign for by USPS. It was just a manila envelope with a packing slip but no product. Literally a packing slip signed and inspected and that was it. This was sent from Oklahoma City, and I usually receive ECBlend orders from Medford, Oregon. I opened a ticket with all the pictures and clearly outlined what had happened. I received a response the next day asking if the package was opened or USPS had put a damaged sticker on it. The photos I had sent clearly showed that was not the issue. I responded and haven't heard anything back. I would just like my product or a refund. UPDATE - I received my "replacement" order yesterday. Instead of the two 125 ml bottles at 3% nicotine, I received two 90 ml short fill bottles with no nicotine. I also received a bottle of something called nicotine shot which is 12%. This is not even close to what I ordered, and will be calling my CC company to dispute payment. I obviously won't be doing business with ECBlend anymore until they can demonstrate competence. It's a shame because I really liked their products and service but to still not have what I ordered on JULY 28th is absurd.
Response from ECBlend FlavorsSep 7, 2022
Thank you for the review and the update. This order was sent from our new OKC center. Our product line changed since the original order. A full set of instructions and a tool should have been included with your order. You will need to mix one of the 90mL bottles, with 2 of the smaller NicShot bottles. This will give you the E-Liquid you ordered with 3mg's of nicotine.


