Paul S.
Great juice, slow to ship.
First off, I really like this juice. I have tried several other vendors after my local store closed up last year and ECBlend is closest to my flavor requirements as anyone. The only problem I have is their time to ship; it takes several days to actually ship the product after the order is placed. I don't mind waiting for a day or 2 to have it shipped but in January I had to send an email after not receiving a shipping notification for 5 days...and then it shipped. Now this week I sent an email after 3 days with no notification....and then received a notification it finally shipped. I guess I could expect this time frame and just order earlier but it is very frustrating to have to send an email in order to seemingly get them to fill the order. I will be testing out other online shops so hopefully I will find a faster, more reliable vendor.
Response from ECBlend FlavorsMar 6, 2020
Hi Paul, I am glad to hear you like our E-Liquid but dislike our shipping times. We do ask for 1-3 business days processing on all orders. Each bottle we make is done by hand to the specification your select when you order. Our multiple customization options do slow mixing down a little bit, in return, you receive fresh E-Liquid made with fresh ingredients each time. Larger orders and bottle sizes do take a little longer (Please note that the Priority Mail shipping option only speeds up the amount of time your order is shipped through the US postal system) The end of the year and the week following New Years we are more busier than normal due to holiday sales and people restocking. This year has been very busy for us with all the threats of flavor bans and some going into effect. We had a lot of customers stockpiling for the fear of losing their favorite flavors. We did receive your email and was responded to the next business day. I apologize your order shipped out in 4 days. Current orders are processing at our normal posted processing times. We do wish you luck on your journey trying additional vendors. Thank you


