eBagsReviews of ebags.com

They were bought by Samsonite, and now they absolutely suck. Used to be the best company around for luggage, now they're the worst. DOn't bother

Don't buy if you want a warranty or customer service. This company has neither and needs to be shut down. I've been calling and emailing them for a month with no response to my request for an RMA for a tear in my backpack handle.

Sadly, I have been a loyal ebags customer for years and hate to leave a poor review, but it’s deserved. Recently, I had a very easily resolved warranty claim that was ignored (except emails apologizing that the warranty department was continually being reminded.. with no response.) I think something must be going on internally and the business is falling apart because there can be no other explanation for this level of poor service. They used to be amazing. They’ll sell all day but BEWARE of follow up customer service. I am NO LONGER a customer.

Received a bag that damaged. Received a return UPS label to return the product. However, 2 weeks later UPS has lost the pkg which is not EBAGS fault. HOwever, IT IS NOT my fault either. Even though UPS said it was lost I had to 14 business days to file a claim at which time it took me over an hour to get a ticket # which they will investiage in 10-14 days. So it is going to take over a month to get a refund on a damaged product. I WOULD SAY THAT IS HORRIBLE CUSTOMER SERVICE.

I was a loyal ebags customer for years. Over a month ago I ordered a backpack that was indicated as shipped, but then was never updated on the UPS site. I asked ebags to look into it and they said there is nothing they can do until UPS resolves the issue. UPS says it’s an ebags issue. I asked for a refund and was told that isn’t possible. I am so sad to see a company that I once recommended to everyone has now become a scam and sham.

I was not happy with my purchase. Since I never used the item i figured I could return or exchange it. After speaking with customer service, they do not do returns, exchanges or credits!!!! STAY AWAY!!!

For years I was an avid eBags fan. Last year I returned a product and opted for a "store credit." There was no mention of expiration, but when I tried to use it later they said that the "code could not be found." THE WORST PART: The service rep said that it was because it was a code from their old system, and that I should buy the item I want and then send her the order number. She would then give me a refund and deduct the amount on my store credit. That never happened. I have followed up numerous times. I see that this has happened to many other people as well.

DO NOT USE EBAGS - I loved the bags I got from them, however when part of a zipper broke and I tried to contact them for a warranty claim, I get nothing. Four contacts over a month from me without a single response! (and, yes, I checked spam). I used their contact form and their email for warranty claims and no response. HORRIBLE!!