eBagsReviews of ebags.com

Like most have said, they are not the same company. I've used them for over 10 years and they used to be the best. I'm not sure what happened, but I would never buy anything from them ever again. I echo the same dealing with support; 6 emails, countless chats over the past 2 months just to get a set of replacement wheel sent out. NOTHING. Not even a reply. In the past it took minutes sometimes to get issues resolved. Not to mentioned how many times, 1000's, I fly close to 200k miles a year for work and how many times I recommended eBags to everyone. Not happening anymore. I will tell people the opposite.

DO NOT BUY! I have contacted ebags several times via email (direct and thru their web site) concerning stitching coming loose in my bag with not a single response. Believe all the negative customer service reviews because they are absolutely true. I even contacted Samsonite, who purchased ebags, with no response. This is the worst customer service ever experienced!

Read and believe all of the negative reviews! I've contacted them 5 times regarding a replacement liner for my cooler bag. After the 3rd try, someone replied asking for more information. But OF COURSE my reply to that one has gone unanswered for weeks! I just sent yet another email but I have no hope of resolving the issue. I would advise anyone reading the negative reviews to believe them and stay away. If you have any customer service issues, you have no hope of resolving them later. It's not worth it!

This used to be a fantastic company. I don't know what happened. I bought a rolling duffel for my husband 10 years ago and it still looks new. Fantastic bag. I bought a rolling duffel for myself a couple of years ago and it had this nylon ribbing system (I'm assuming to make it more lightweight). The rib came out of its holder and punctured the bag, completely ruining it. I followed up with eBags. No response. I followed up again. They asked for more details. Then no response. I followed up again. They asked for more details again (I've now sent the same pictures 3 times). No response. I'm a regular customer (bags, packing cubes, electronics organizer, flat toiletries pack). I'm really disappointed.

Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

I bought a backpack from EBags about two years ago. In that time I've used the bag on nearly a daily basis and lugged it around on dozens of trips. About six months ago the zipper to the main compartment started to come apart at a spot. At first it was no big deal but it eventually stopped letting the zipper advance past the point. This basically renders the backpack useless. I reached out to EBags to inquire if this standard wear would be covered under their so called "lifetime warranty" or if they had any options available for repairing it. They contacted me two weeks later and asked for some additional information. I promptly responded with the information they requested and waited for a reply. A couple weeks went by without a response so I followed up and asked if they had any information. It's now been a few more weeks without any response. Customer service could have eased the blow of paying for the low quality, very expensive bag, but they don't have any. I'll won't be a repeat customer and would not recommend them to anyone.

Be wary of eBags they don't respond to their "Lifetime Warranty". Sent all required info with no reply. Willing to replace wheel myself, response we don't have wheels." Are they still in business?

I can see why this company has a 1.3 review status. I wish I would have looked at this before I even looked at their products. I went through the placing an order. The next step was to review the order before it is placed. This was for a gift that had to get there at a certain time. I would not have placed the order because the delivery charge for expedited service was very high. The next thing I know, the order is placed without me going to that step. I tried to cancel it before it was processed. The phone numbers they give you are only automated and then hang up. Now I paid a delivery charge for standard shipment and will have to pay a delivery charge to send it back. This is definitely not a company to do business with.