eBagsReviews of ebags.com

My order was canceled without notification and they still charged me, then ignored multiple phone calls and emails from me asking them to refund the charge for the canceled order. 4 communications later and no response while I am out $120. I will never use this company again.

I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

The first time using a Mother Lode checked bag one of the wheels came off. I tried several times to ask for warranty service but there was never any response from eBags.

I placed an order on March 2, 2022 and received the item on April 14, 2022. Sent several emails to customer service with no response. Finally contacted UPS because the item in tracking showed it was sitting in the same location for 30 plus days. UPS opened a claim because I never received the item. e bags NEVER contacted me or attempted to answer my customer service emails. I had a hard time locating a phone number but finally found one and received my purchase 44 days after. No explanation or apology from eBags I do not recommend purchasing anything from them. There are many options out there with actual customer service.

Placed an order and it hasn't been shipped after 7 days. And there isn't a way to cancel item though the item has not been shipped. There isn't a way to contact them via phone or email(we can send an email but we get an automated response, thats it).

These reviews are all 100% accurate. If there is even a small chance of needing to return this bag for a refund, forget it. I returned my bag over a month and a half ago. I gave them the benefit of the doubt for a week or so. When they didn’t refund me, I emailed their customer service. 3 times now. Crickets. I’m feeling pretty confident that they’ve decided to just take the money and run. Do not buy from them unless you are 100% confident that you will keep the bag, regardless of satisfaction or quality.

I am currently on hold with ebags customer service, and have been for 45 minutes. I have also emailed the company and tried to work through the website to initiate a refund. I am very dissatisfied with the product - it was not at all as it was described and I want a full refund. On the website I discovered it will cost $14.99 to send it back. My first ebag purchase, and my last. Really unhappy with the product and the service..

I returned an ebag over a month ago and have not received refund. I have emailed them and they do not return emails. DO NOT DO BUSINESS WITH THIS COMPANY