eBagsReviews of ebags.com

I ordered a backpack from eBags for an international trip. The bag was shipped by UPS and not only required a signature, but needed a signature at the time of delivery. I contacted eBags and the sales rep specifically said that they never require this, yet they were obviously misinformed. They asked for a order number then stated "oh yes, this vendor does require a signature, and at the time of delivery." So first, eBags is not actually handing this transaction, and second, this is not an acceptable method of delivery for a BACKPACK, which is a low value, low fraud item. Now I cannot get my package because I am single and work full time. This is not a service, it is a hassle, and eBags does not even have a clue that it is going on.

Purchased a bag, was charged and now I'm being told there is no order and it has to be reviewed to see if I will get my money back. Also blaming Paypal when the payment went through with ease. Never use them again.

"WHAT AN AWFUL COMPANY.. THEY SENT A COMPANY WIDE EMAIL SAYING "ORDER TODAY AND GET YOUR ORDER BY 12/24" - NEEDING A LAST MINUTE ITEM AND NOT WANTING TO GO TO THE MALL, I BIT.. mistake.. now they are telling me that it will not deliver until AFTER 26th --- their customer service only states "ya, we are sorry about that but there is nothing i can do" - I asked for a manager, i was yelled at and told "that wont happen" then darnell hung up on me. i have been calling non stop to try and get a resolve. have been laughed at 3 times and transferred to a managers voicemail who also wont be in until after the holidays. "

I purchased a Nike bagpack and within just 2 months it broke. i called ebags but they refused to do anything and asked me to contact Nike. Nike accepted that this was a defective material and that product was discontinued (I can understand why) but ebags seems to have bought loads of this defective inventory and now are selling it to their customers. anyway, they gave me a voucher for the amount I had paid to ebags for this purchase but it could only be redeemed at Nike.com. typically their products are double the general price on their website so I ended up buying something which I would have never bought otherwise. plus i pay a chunk of money in shipping and taxes which again i would have never paid otherwise.. it was just a waste of money. this was my first (and last) experience with ebags. they should stop selling outdated, discontinued and defective products

The item would have been great if that was what I ordered. I received the wrong print. When I contacted ebags with the mistake, they assured me that they were in stock and would get the correct item to me. I was asked to wait at least 24 hours for my "account to go through processing". I waited 36 hours, then contacted ebags to switch for the correct purse. I was then told that they were out of stock on the purse that I wanted.!!?? I sent a very unhappy email back to customer service. I was told "sorry for the inconvenience and please return the bag in question. Here's a 20% discount" for the next time I shop ebags. That coupon will not be redeemed. I kept the bag. I'll give it to another daughter on another gift occasion.