eBagsReviews of ebags.com

I ordered a 22" carry on bag from ebags. Upon receiving the bag, I did not notice that it had no telescoping handle as described. It wasn't until I was outside of the 60 day return, that I used the bag. Have you ever used a bag with wheels and no telescoping handle? It's impossible! Ebags would not even exchange it for the correct product!

I have been trying to get a piece of missing luggage from eBags since August 7 and it is almost September 1! I have been contacting customer service via email, chatting, and phone with small bits of information getting to me with frustrating results. At one point the case was shipped but returned to sender without word or reason until I called after my trip and it was discovered it had been damaged. While the customer service has been decent and the callers polite, they all seem to have little "buzz phrases" to say. I am still waiting for the piece of luggage. Never have I had so much trouble with an online order and I will never again order from eBags.com!

i was scrolling through the reviews of ebags and noticed that all of the reviews were bad. I was thinking about buying a backpack from this site but i think i will trust my gut on this one and just buy it from the real site:(

They say $20 off on all purchase over $50 but they would have increased the price on all product by $20. Example, the price of "SwissGear Travel Gear ScanSmart Backpack 1900" is normally $49.99 in their site but now as on 06/02/2014 - they have put $20 off and made the price as $69.99. ALL FAKE OFFERS. worst shopping site.

No where does it state on their site that returns are not possible after 60 days. They only indicate store credit after 30 days + a fee. Very vaguely worded. Appeals to the company yielded nothing but frustration.

False Promises on the Shipping. Though they give you Expected time of delivery as two days.. They Keep changing it every two days to next two days. and again two days.. Never ever Want to try anything more.

Fire the head of I.T. at eBags! They'll take your order, and you create an account, but after that you and your account don't exist. When I tried to login, I couldn't, so I tried "forgot my password" - their system then says the email has been sent...but it didn't. Even their own customer service said he sent the email while I was on a chat session - I didn't get it. How can an email address exist in their system, but yet it can't send out an email??? At least the order itself still exists in their system, and they can pull info from the order up, but then can only give tracking info as far as UPS which delivers the order to Michigan, to be processed for customs, and then you have no further info as it then goes to Canada Post. eBags doesn't even appear on the client list for BorderFree - their customs agent. I really hope there's no trouble requiring a return!!!

Horrible horrible HORRIBLE Experience with this company. We ordered new luggage (excited) for a future trip we are going on. Paid extra to have it overnighted and be here on the 9th. Being that we were leaving on the 11th. 9th came and at the end of the day I was starting to worry. So I called their customer service number. They said they were sorry and that the brand who we bought from was backed up. They promised it would be here by the 10th. 10th came and I checked my tracking number that EBAGS gave me was for ANOTHER ORDER IN SC I live in Key west!! so i call again.... they then tell me that "we are so sorry but the brand just told us they are running behind schedule.... we will send it to you right away. I said at this point please cancel my order I will call the brand directly and go through them. I called the brand and ordered another set of luggage directly through them which i received 2 DAYS later. Thinking that this was great, all was good, only to wake up this morning to a CREDIT CARD THAT WAS BILLED BY EBAGS.... for bags never sent or received.... throwing my credit card into a major overdraft (being that was had just ordered the bags through the vendor directly.) I called the bags and they are now telling me I have to wait 3-5 days to get this credit. NEVER NEVER NEVER again ebags... I will tell the world about how poorly you treat customers who spend $1000 with you!!!