eBagsReviews of ebags.com

So I ordered an item on Friday and cancelled barely a day later. Their site says they don't charge until the items ship. However, what they do not bother to post is that it only applies to US citizens and not Canada. Of course I found this out the hard way. I cancelled because someone else got us the same things for Christmas already.....anyways, I was told it would be processed Monday....so then I spoke to a CSR through live chat and he said he didn't have a time frame on when I would get my money back. Seriously?? What kind of company does that? They won't even give me any kind of cancellation number, and the original person emailed me again and then said 5-7 business days, ummm seriously what????? Why the heck would it take so long? The order has not shipped according to their site. I need my money back! Wasn't expecting this to be so bad.....my bank is seeing what they can do on their end, and have launched an investigation into them. Do yourself a favour, if in Canada order from Canadian Luggage Depot.....they are great and items ship really fast! Never again eBags!

Try to apply a discount and you will find that they do not apply to any item marked as an "everyday deal" which is virtually every item they sell.

ordered Black XL, received Earth (brown!) XL! ! ! ! unreliable company! ! !

I do a lot of online shopping due to the fact that I live a little bit out in the middle of no where. I have never experienced a worse company than e-bags.com. I placed my order on Aug. 25th, then heard nothing for over a week. I was forced to contact customer care, who after a couple more days asured me that my order would be processed and that I should receive my order on sept. 7th. Amazingly I did receive an order on the 7th but unfortunately both of the bags were size small. I had ordered a medium. I don't know of any company other than the complete rip off fly by night obscure stores that practice this pathetic bait and switch technique, which perhaps E-trash.com is one of. I would have understood if they didn't have the size I ordered and a simple apology and a cancelled order would have sufficed. However they decided to ghost me for over a week and then proceed (and I'm guessing knowingly) to send out the wrong size, perhaps even in the hopes that I might not notice. What a complete waste of my time. Now I have to take the time to return my order, reorder the packs from a reputable online dealer and once again wait for delivery to a remote area. I will never consider using this site for any future purchases and will do everything in my power to ensure that others don't as well.

I couldn't return my order in 30 days because I did not go on a trip during that time. In fact we just returned from a 5 day trip and used the luggage for the first time. One bag started tearing before we got home. This was an American Tourister bag which I thought would be a good bag. Extremely disappointed.

"Let me just start by saying: DON'T DO IT!!! after waiting a week they cancelled my order and sent me an email...ooopps sorry! we oversold the item. This is a "DROP-SHIP COMPANY!!" NO STORE, NO WHAREHOUSE NO INVENTORY!!! they just take orders only, they have no idea about inventory, shipping what is coming in or going out...Mr right Hand has no Idea of what Mr left hand is doing! They communicate with there suppler buy email only...if someone bothers to read them! They screwed up two orders of mine before I just gave up and I am still waiting for my money back. The are a power seller on EBay 12% of there feedback is neutral or negative, that is over 300 people to date! So to recap: DON'T DO IT, GO SOMEWHERE ELSE!"

I ordered a bag and it was supposed to arrive in three business days. It has been a month and the bag hasn't arrived. They also refuse to give me my money back. They are the worst website I have ever ordered from online.

So I ordered a bag from e bags eleven days ago, since I didn't receive it yet I checked the UPS tracking number and guess what, they have not even received the item yet. I called e bags and canceled the order, guess they didn't see the need in emailing me about this. After I canceled the order they don't give you or send you an email confirming this. WOW what a joke, they have the ability to order and take your money on line but not even email you anything after you cancel due to their in ability to send out the merchandise. Do NOT order from them, read the reviews like I should have.