eBagsReviews of ebags.com

I ordered a backpack as a Christmas present. eBags delivered an ugly suitcase instead of a backpack. When I contacted eBags and explained its mistake, eBags refused to send the backpack I had ordered and refused to refund my purchase price. eBags said that I would have to obtain a UPS shipping label, repackage the big heavy suitcase, and lug the thing myself to a UPS shipper. eBags said it would only consider a refund many days after eBags receives the suitcase back from me. So I have to scramble to get a different Christmas present, and I am out about $50. And eBags assigned me an extra job and heavy lifting; if I had time for such running around, I wouldn't be doing my Christmas shopping online in the first place. I definitely will not buy anything from eBags again.

My daughter wanted a bag I found on the site. When I go to site, a pop up to sign up for email and get 25% off first order. Great. Did so. The activation link leads to the exact site with the same exact prices and no additional discount in cart. There is also a 20% off with code offer at top of page. Enter code. Same exact prices. The code literally says it is applied but does nothing. Get a box asking to choose the 20% off offer or the 25% off offer with the final prices next to each. They are exactly the same! It is just a scam to get you to sign up for the e-mails. Unethical advertising. Asked Customer service, said it was because it was a deal of the day. Went back through every one of their "deals of the day", it was NOT. Unethical and liars.

Ordered a backpack from ebags. They ship by folding the backpack in half and squeezing it into a plastic bag. My new backpack from ebags now has a crease on the back and on the straps that will not go away. Terrible!

I tried to order a Tumi bag which was excluded from the 20% discount in the small details. 20% discount was offered on the header until I entered paypal. Very misleading from Annika & Brice. You should be ashamed of yourselves!!!

Website does not work. Customer service either not responsive or rude. What a waste of my time.

Crooked eBags.com I purchased an item at eBags.com and found the same item at another store for less. I contacted eBags and submitted my claim for a price match per their rules for their lowest price guarantee on their website. I was informed that eBags would contact me after speaking with management. eBags never responded. I followed up with them and was told that management will not honor the price match guarantee. No matter what I asked them I received the same robotic response. I went to their website to quote their lowest price guarantee and found to my surprise that they had removed it. eBags.com are crooks! Buyer beware!

I purchase a new leather messenger bag from Ebags but I got a used bag. This bag had a lot noticeable scratches. I will never buy from this company again. Also, I left a negative review on yelp.com and I try looking them up on yelp again and I couldn't find them. This company also had a bunch of poor reviews on yelp. I feel like the company closed their yelp page because of all the 1 star reviews. Like I said I wouldn't trust this piece of S H I T company.

Company cancels order and says out of stock. Then has the item in stock (at a much higher price)when you contact them. They will not honor original price