eBagsReviews of ebags.com

Bought a luggage set and was given a delivery date for it. Once it passed that date i call ups to find out they never received the shipment. Then contact ebags who finally called me back to tell that it's out of stock and won't ship. All they could say is that they could refund my money and that's it. Meanwhile I have an upcoming trip and no luggage and nobody would have told about this had I not called. They received payment for an order they said will not ship. Horrible customer service.

The bag is most cumbersome!. It tips over when on the wheels. The items move around much. My items were damp because the bag was in the rain. I ended up leaving the item where I was staying and purchasing something I could handle through the airports.

Price was good bag was delivered on time. The first trip that I used the bag the zipper broke

MY CAMERA DOESNT RECORD ANY SOUND

The first time I used the zipper to make it into a backpack, the zipper would not work again to close it. So I returned it. Love the pockets and the size. Very unhappy I had to pay to return it. Thought returns were free.

Ordered 2 bags from Ebags via Amazon. They were separate orders. Ebags sent the wrong colors both times. I think they just send what they have in stock. Still awaiting return approval on one order. Kept one because it was black and not to far from what I ordered. The other was some awful print they were trying to get rid of! Arrrggh.

Otherwise, try ordering from the product manufacturer directly. Because I live in the Denver area, where eBags is based, I wanted to try it out. I used a 20% discount code for being a first-time customer in order to save a few dollars in comparison to Amazon Prime. The order was placed on 2/7/17 and arrived this afternoon. I could have picked up the order locally or it likely would have been here on 2/9 or 2/10 if I had ordered the item through Amazon Prime. Between 2/7 and today, I did not receive any of the text updates that I signed up for regarding my order, its status, and delivery exceptions. The eBags tracking system is terrible in comparison to Amazon's and carriers like UPS, FedEx, or even the USPS. While I fully understand eBag's drop ship business model, it is evident that the process should be more streamlined in an online marketplace. Competition is fierce and Amazon is eating everyone's lunch (rightfully so).

Good luck ordering and expecting your stuff when they say it will arrive. I've waited 20+ days for stupid little luggage tags to arrive. They were supposed to arrive in 2-6 days & I've inquired twice with their chat--- they say "please wait"... "I've placed an inquiry"... blah, blah. Shop elsewhere!!