eBagsReviews of ebags.com

Really bad service. Bought a bag on Nov 11th, never got any confirmation or order number, checked my account and saw that nothing bad been taken from it so I thought the purchase had not gone through and bought a bag somewhere else. 10 days later I get this e-mail from a 3rd party company saying that the product had been shipped (!). Got in touch with costumer service (David) who was ironic, did not resolve the problem said the purchase could not be cancelled and disconnected me from the chat! Really bad and unfair service, will never buy there again!

I ordered a Oakley Kitchen Sink Back Pack on October 27th 2017. It was pending for several days. On their website it stated to wait 6-7 businees day for the item to process. So with this being said I chatted online with one of the sales representives and he stated I would get an email the next dy with the status. Of course the next day I get email saying that the item i was requesting was out of stock. So i decided to look up the same item on their website to try to reorder it. Yes it climed to be instock. So being suspicious of the situation I decided to call ebags and speak to one of their represenatives to see if the bag was instock. She said let me check. There was 26 bags instock. the only issue is that the bag went up almost $50 from when I originally purchased the bag a week and a half prior. When I explained this to the sales rep she strted to back track and proceed to tell me that the bag is not available and tht the warehouse was closing for 10 days to do inventory and would not be able to ship out any product. This company clearly screwed up with the original pricing and failed to honor the price. Instead they decided to screw over the consumer. I even asked to speak to one of the managers and was told they were all in a sales meeting. i requeste to get a call back and then was told that the manager was on the road all week. I was promised a call and never got it. It is at this point I really believe this company is ran from someones mother basement. Ill never order from this place again.

I purchased a fairly expensive leather bag with a telescopic handle. Within about 4 months the handle got stuck, rendering the bag virtually useless. After contacting customer service, it took them exactly 20 days to respond... I received a reply from one of their "Customer Success Agents" (seriously...) stating that international customer can basically go f** themselves if anything goes wrong with their purchase after a whopping 30 days period. Zero customer support success. What an utter joke. Avoid like the plague!

Purchased approximately $1400 in luggage over last 3 weeks. Order #1 - A. called customer service, long hold (chat unavailable) and let them know I had mistakenly ordered two of the same item. Was told it would be removed from my order. It was not and I was charged. B. Another item was not the same item pictured, and C. zipper did not work on another item. Therefore needed to return 3 of 7 items, each of which was shipped separately (waste) and then I was told I had to package and ship ALL 3 items separately, and pay $4.95 per item (these were small items in the $15 - $50 range. Order #2 - which had already been placed was a $1000 Tumi bag. Arrived with lock preset to something other than the default, no instructions, and eBags couldn't help me (after long holds) open it. I missed a flight trying to unzip my new bag as had given older bags away the day before. Live chat was rude, called and a supervisor told me I should probably take me business elsewhere. I deleted the other four items in my shopping cart, and called Tumi directly to get what I need, and have returned the bag. Terrible experience.

Polite people, no service or followup. Bought a $400 bag that broke on 2nd use after about 45 days. Ebags gave me to the vendor that would not return calls, answer phones or respond to emails. When I went back to ebags (who sold me the bag) I got nothing but the run-around. Thank god that I had paid via PayPal. Filed a PayPal complaint and eventually got my money back from PayPal less shipping charges for the defective bag ($85). A harsh lesson in NEVER using Ebags or buying Lojel luggage

Purchased a LaDiva purse in July of 2017, used it for a month and the zipper teeth began to separate. eBags stated it was over 30 days, that I would have to contact the maker of the purse. Horrible, horrible customer service.......they sold a shoddy product and will not honor or replace it. Will Never shop there again!!!!!!!!!!!!!!!!!!!! Wasted $$$$$$$$$$$$$$$$$$$$$$$$$ and time

They sent me a unusable, defective replacement when the first suitcase failed under their warranty. When I contacted them, they just kept repeating it was normal customer wear and tear. But it was BRAND NEW. Completely unused. And yet they kept stating it was customer wear and tear. And that they have sole discretion to refuse to honor their "lifetime guarantee". Do not buy their products based on this unusable warranty.

Bought a back pack for my business trip, Come to find out it was out of stock and they never notified me. I found out by contacting them letting them know i cannot track my order. Lack of communication, i will never purchase or recommend buying from ebag!!!