eBags.com - The Largest Online Retailer of Handbags, Luggage, Backpacks, Laptop Bags and More! Free Returns, Product Videos, and Millions of Reviews.
eBags (ebags.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
Showing 30 reviews with 2 stars · Clear filters
Customer
They have some nice products but do not give full refunds, even if you return within a week. They kept a $5 credit that I can use on a future purchase. Will be reluctant to order from them again.
Response from eBagsOct 24, 2018
I apologize that you were disappointed in the return fee that is charged. Our return fee is fully disclosed on our return policy, which is available at https://www.ebags.com/help/returnpolicy.
Linda M.
I purchased a light weight suitcase and the zipper broke after 4 uses. I called and they don’t stand behind their product. I will never buy from eBags again. I will go back to my last suitcase which has lasted through 10 years of travel. It weighs 11 pounds itself and I wanted to buy a lighter suitcase. But, eBags is a terrible company. I tried to review them on their sight and they block me from reviewing the product after I asked them for help.
Response from eBagsSep 18, 2018
Linda I apologize that you had issues with your bag. We only cover items within our 30 day return period. After that time, any warranty claims would need to be filed through the manufacturer that produced the item. Unfortunately we are unable to warranty items that were not manufactured by eBags, as we have no control over the design, manufacturing process, or materials used. Best Regards, Elexa G. Customer Success Manager eBags, LLC
Judy P.
Horrible gift return policy. They do not accept returns after 30 days, so you have to time your purchase so you leave enough time for the gift recipient to receive and return the item within 30 days. So whatever you do...do not shop early.
Jacob Keong Yeow Y.
I've spent over 700usd on a single order with multiple SKUs. To their credit 4/6 of my bags did arrive. However they sent me a single travelpro 29" instead of 2 bags namely the travelpro 25" and 21". So I am still missing 2 bags and have a wrong bag in hand . Also I have been charged fully for these bags and they still haven't gotten back to me on the status for weeks now. Ridiculous after they take your money , there is no remorse or rectification. Edit: Thanks for processing my refund and I had further ordered another 2 bags from you guys, but one came in the wrong colour .....sigh...... . Just too tedious to process another exchange whilst also losing money because of the exchange rate cut that you guys process. I've changed the rating to two star because although things got processed it took a two months ordeal to get a solution and even when I made a new order, a wrong colour was sent again. Hopefully your ordering system and supply chain management software improves. But appreciate the response Best regards.
Response from eBagsAug 10, 2018
I apologize that the wrong item was received. Since this was an International order, we do not have an option to process an exchange. We did however offer a free return, and credited you in full for the 2 pieces you did not receive. Unfortunately, we had to wait for all of the items to arrive to make sure the missing items were not mispackaged in a different box. I apologize for any inconvenience this caused. Best Regards, Elexa G. Customer Success Manager eBags LLC
Me-Me L.
My husband and I bought new luggage and thought we were getting a very nice three piece set! It was from a three piece of Brio Luggage in Red. I had used the medium luggage to go on a cruise. Well, when my luggage was taken from the driver, one wheel was half off. We did't worry about it but then when we finished the cruise, my luggage came off without a wheel. It was literally ripped off. Now I cannot use this piece of luggage at all. Thought this was a good product and thought they stand behind. Only had 60 days and you can't get a refund. I am so sorry I bought this. Was told by an employee with ebags that it just wasn't there fault. Oh well, I now have to bye new luggage for my trip soon over seas. I will not be buying luggage from eBags again.
Sue P.
last week I ordered 4 pcs of Luggage and 3 purses. They were to arrive on Weds 19th. I still don't have anything. I noticed that the address was shown as street instead of Court. I sent a message via computer that they needed to correct as I would not get them. The correct address is: 2267 So Hoyt CT Lakewood, CO 80227 I was told they would correct it with the carrier. I WANT ALL THAT I ORDERED Sue Pahls
Shelly M.
Bags are not true to specifications and return credits are often more trouble than they are worth, ifyou get them at all
Response from eBagsApr 14, 2017
I apologize that you had issues with the item received. We often rely on the specifications the manufacturer provides to us for their products. Refunds are processed within 24 hours of a return being received back. If you are experiencing issues and would like to discuss this matter further, please contact us directly at 1-800-820-6126 so that we can assist you.
Lynn B.
I love eBags, but this time they did not deliver. I ordered a purse after MUCH shopping and looking. It seemed to be perfect. But it did not arrive in a timely manner. Weeks dragged on and on. Then, I received a message from eBags that they no longer had the purse, and I would be refunded my money. What a huge disappointment! I only wish that eBags would not promote items that are not available. It makes this eBags fan feel quite discouraged, and even gun shy when I see the next most-wonderful-purse-in-the-world on eBags!