eBagsReviews of ebags.com

If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!

Horrible customer service. No option to cancel the order on the website or a means to contact them over the weekend. The email to contact them is a fake, sent one anyway and immediately got a notification that it was undeliverable. Their phone number is listed as 1 (123)-456-7890, obviously a fake.

I purchased a travel backpack from ebags several years ago and I have been very happy with it. So when I was looking for a laptop backpack I came back to ebags. The whole experience has been very disappointing! I spent 45 minutes just trying to get an order to go through the website without it erroring out. Finally it said I had placed the order, but I never got an email confirmation or anything, so far. I had to contact support just to see if the order existed. Oh, and the site wouldn't let me create an account either. Appr. 20 minutes after placing my order, I was told by support that they couldn't cancel or change my order because of their "fast processing". So I bought another smaller bag that I had missed when I placed the first order. I now have two orders. I asked how long I could expect until I got the bags, and the support merely said the 2-5 days that the shipping quote listed, plus 2 days for "processing" before it was shipped. 2 days for processing, yet their system is so fast that you can't cancel an order 15 minutes after placing? That's a scam. They want to ship the item and make you decide whether you are going to return it. BTW, they don't pay for return shipping either, so that's 14.99 that I have to pay to send the bag back because I can't cancel the order. Oh, and I've never received a confirmation email yet. No confirmation, but they won't cancel the order. So very disappointed. I asked for a manager to call me (I never do that) because my experience was so horrible, and the support agent set one up supposedly, but said I could expect to hear from the manager in 1 or 2 days.? Unbelievably bad experience.

I have a bag that has had 1 zipper break, and 3 cinch straps break off completely. I filled in the required claim form on their website (Contact Us) assuming that their "lifetime warranty" would take care of getting these problems fixed. I waited 2 months after submitting the form. Nothing. No response at all. Not even an acknowledgement. So I resubmitted it. 2 months later (again), still no word from them. I'm going to assume that the online claim form is just a scam, and that they don't actually intend to provide any warranty service of any kind.

I have been having trouble with this company providing me with a purchasing credit through a lifetime warranty with a current online order. I remember in the beginning when I first received the credit and every time thereafter that I considered buying another bag from them they were always very reassuring about the fact that I could use the credit when I was ready to. Now, today 6 years after the credit was issued, they are making it very difficult for me to use the credit, and they have not been returning my calls and emails in a timely manner. They claim that my warranty reimbursement is being "reviewed" by management. As a lifelong business person myself, I know right from the start that is not a sound way to do business . Stay away from "Ebags" and by all means, state away from their parent company "Samsonite". The reviews online about these two companies should tell you enough about them........ UPDATE: My warranty credit issue problem has been resolved in an equitable manner. Thank you Ebags....

The worst!!! This was once a good company that made good products and had decent customer service. It was the taken over by Samsonite (luggage) who destroyed the product selection and the product quality and the customer service. I once highly recommended Ebags. Now i advise you to stay away. I bought my wife new luggage. It broke the first time we used it. I have now made three attempts to get replacement parts. They keep asking for the same info from me that i have given them three times. Amazing how Samsonite destroyed Ebags.

Customer service is non existent. Emails go unanswered. No phone calls returned. It's an online company that does not help with any issues.

I ordered a bag with expedited shipping. The bag did not arrive in time. When I informed ebags they suggested I return the bag instead of reimbursing me for shipping. Very poor customer service. Then they sent me a link to do a survey but would not publish it because of the poor customer service.