eBagsReviews of ebags.com

first, i ordered a 3 piece luggage set in purple. got one piece in black. delivered to the front of my house, which is problematic. sending that one back, prepaid. wanted the 3 piece set in purple. during online chat was told it would be delivered on monday. got the notice it will be tuesday. they could only let me pick it up in dallas. i live in san antonio. was also told i couldn't refuse payment if i don't get the item. staff were great and online chat ok, but policies suck

Purchased 2 bags on 11-28. I decided to return mine as soon as I opened it. It was bigger and busier than I anticipated. My husband decided to use his. He did 2 3 days trips and one of the plastic connecters broke. There was no carrier mishandling as he did it all as carry on baggage. All they will do is give me store credit or a replacement. Not sure I want anything else from there when the bag breaks this fast. Very disappointing.

Very poor. I received a substitution for a product. Instead of providing a discount like they offered I was supposed to spend more money on the site with a coupon. I didn't have the option of returning it because it was a gift and not enough time. I am really unhappy that I was treated so unfairly when it was such an obvious gross error. Never trust or order from them

Same issue many of the other customers of Ebags dealt with. Place an order 11/29. Order showed no activity 2 weeks later. Tried the Chat feature and was told the luggage item was suddenly on backorder. I was told I could call the customer service number to speak with an representative to cancel or change the item to an in stock color. I have tried the customer service number repeatedly and always get a message stating my call cannot go through. I then tried email. The representative that responded the first time said the bag was in stock, I could not cancel and would be delivered 12/17. Again, the information given was not correct. I tried a new email and received an completely different answer. This time the bag was on backorder and I could cancel my order by replying to the email. I complied. Ebags sent an email back stating that now the bag was in stock and would go out today. 6 hours later- no change to my order, no email stating the bag was shipped. NEVER AGAIN will I order from this company! Any charge will be contested on my credit card. I certainly have plenty of evidence to share !

I bought a suitcase to use for a specific trip. At time of purchase, they advertised that I would receive my bag before Dec 2nd. Finally received word it's shipping today (well after the expected delivery date), and it's arriving on the 12th (which happens to be after I RETURN from my trip). Contacted Support days ago, and they offered nothing more than "sorry for the inconvenience" and advised several unrelated issues were to blame: including backups at the warehouse, "busy holiday season", other unrelated "system issues" with the warehouse, and "issues with the delivery dates reported on our website". Adding insult to injury, one message also said "We are not able to accommodate shipping upgrades or cancel/change requests at this time either, sorry." So I can't receive my bag, but also can't cancel the order, even though I can't use the bag for my trip. Didn't offer any discounts on future purchases, no refunds, nothing except "We're sorry". Due to time constraints waiting for eBags to provide me with a delivery date, today I had to buy a more expensive suitcase from brick and mortar store so I had something for my trip. Always raved about eBags in the past, but will not use them again. You shouldn't either! Customer support team is responsive, but provides only repeated apologies and nothing more.

False delivery date, frustrating customer service, broken promises. This company is incompetent or a scam or both. As with many others reporting here- Failed to deliver on time, offered rote excuses, refused to cancel order, failed to keep promises regarding facilitating return. Resolution still pending. Order from them and expect endless frustration. READ REVIEWS BEFORE ORDERING! I regret not having done so. Followup to my original review: Contrary to the reply from ebags to my review, my experience is common among its customers. Multiple reviews on this and other sites confirm that- Estimates of delivery dates are incorrect, often by weeks. Simple changes or cancellations in response to such delays are problematic. I think that ebags is a drop shipper, with no control of its supply chain, and, perhaps consequently, chronically plagued by errors and miscommunication with customers. Avoid them. Drop shipping is a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.

I purchased a bag from Ebags after checking the return policy to ensure it was returnable. I also added a personalized tag to the bag for free. The bag arrived and I was unhappy with the quality, so I initiated the return process. I was informed that because I had added a (removable) personalized tag, the bag was now non-returnable, despite the fact that the suitcase itself was completely non-personalized. I am trying to resolve the issue with management, but wanted other consumers to BEWARE that Ebags will mislead you by adding a $10 piece of leather to your $500+ bag to render it non-returnable.

I wish I would have read these reviews before buying two bags from eBags. I bought a $260 suitcase and the zipper broke the first time I used it. They will not allow me to return the suitcase and are telling me I need to go to the manufacturer. Buy your bags somewhere else because eBags does not stand behind the products it sells.