eBagsReviews of ebags.com

Purchased a bag, my first clue to run should have been when they told me my coupon code didn't work for this bag. I bought anyway... 10 minutes later, I changed my mind when I saw this same bag for half the cost somewhere else. I hit cancel my purchase, I was told it was too late, bag was already being shipped. Unless, I'm their only customer, or they have thousands of employees, this is hard to believe. The bag arrived as described, for double the price.

"Slowest shipping. Horrible CS, NO Free Returns despite the website claims. Stay Away!!!!"

Wow. In a day and age that you can buy a mattress and use it for months to see if you like it, this company will not let you try their bag and return it if you aren't happy with the product. I purchased the TLS Mother Lode Weekender Convertable backpack and used it for a weekend trip, where I realized I hated it. Despite being a backpack, it's too big for a carry-on. It literally doesn't fit in the overhead compartment of an airplane and I had to check it. It's not even remotely water resistant, as it was in the rain for a very short period of time and all my clothes were wet. When I tried to ask about returning it after my trip, within the 30-day window, they let me know that it must have all the tags on it and can't be accepted by the warehouse if used. Apparently, a quality product and customer service don't rank high on this company's list of things that are in their core values.

We ordered 2 bags from eBags for a trip we were taking. The bags arrived on time, but one of them was defective. We called for a return and replacement of the defective one. The "customer service" rep said they would do the exchange and the replacement bag would be sent 2 day-shipping. 2 days later, no bag arrives. A second call to "customer service" ensues (now 5 days from the original purchase). We are now told that we will be getting the replacement sent 2 day-shipping, once the credit card charge has been reconciled on their end. So, there is no estimate on when that will happen, so no estimate on when a replacement bag will arrive. This is unacceptable. It does not take 5 days to reconcile a credit card charge. The "customer service" at eBags is a joke. There is now air of urgency to help the customer. There are shady practices happening. The "customer service" refuses to transfer customer calls to a supervisor. DO NOT EVER USE THIS "COMPANY." They are operating with practices that are ignorant of the most basic customer service skills, at best; and at worst, running a complete scam of customers. I guarantee that this is the only time we will ever purchase anything from eBags.

Very rude customer service department they will put a hold on your account and keep the funds tied up for days.. offer false quad pay and arent clear about it i say scam stay clear so sorry i ever shopped with them..run ..

Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

This review is about their return policy. I ordered 2 travel dresses as part of same order. They came in packaging from their original manufacturers, not e-bags. I had to pay return shipping separately for both, almost 10$. No where on the website it mentions that if you return 2 items as part of the same order, they will charge you return shipping separately for each. No other company does that. When i mentioned this on the phone, the representative was very rude. Sad; i have been their customer for 5 years, never had a return before. I will no longer be their customer.

They don’t refund the full charge! Why bother when there’s Amazon, which does?