eBagsReviews of ebags.com

order #33723697 Ordered 8/25 with an estimated delivery of 8/30 which is today. 2 inquiries and still no estimate shipping date. Looks like I will buying the bag elsewhere as I am leaving next week. So disappointing.

I was a customer for more than 15-years. Now, my status is former customer. I ordered a purse for my wife. There was a sale plus an additional 30% off promotion. I proceeded to purchase the item ($149.00 before 30% discount). My order and payment were confirmed and I had no reason to believe that there was any problem(s). The following evening, I unexpectedly received an email message stating that the item that I purchased (and for which I paid) is not available and will not be shipped. The cancellation email message included a code for a one-time $10.00 credit as gesture of goodwill (?). Begrudgingly, I went through the purchase process again with my wife. There was a sales promotion but it was 25% (not 30% as the original purchase). My wife selected a replacement. While checking out, I learned that the 25% discount would not be valid for the replacement product. It did apply to another product purchased in the order. So, I did not get the 30% off or the 25% off of the replacement product. Next, I tried to apply the $10 the "one-time use code for $10 off your next purchase". I entered the code and received a message stating that the code could not be used. I tried again and the system would not accept the $10 one-time use code off my next purchase. I paid for the purchase because my wife needed the product and I promised to make the purchase. If it were solely my decision, the purchase would not be made. I have 2 ebag products that require repair under the lifetime guarantee provision. Based on my recent experience and wasted time that I will never get back ....... I am not optimistic.

I just bought a Denali hard cover carry on bag for a trip to Europe. When I got to my first layover in Dublin, a corner above the wheel was busted. I had to buy a new bag on my trip and throw the other one away. I sent a email to Ebags and since it was "used" they wouldn't do anything about it. PLEASE DON'T WASTE YOUR TIME WITH EBAGS. Don't ignore the bad reviews like I did.

A BIG CAVEAT EMPTOR!! Items not delivered. Customer service line makes you hold for 10-15 minutes then disconnects. Chat line says they can’t help with a return. Emails to info&bags.com and help&ebags.com resulted in them saying they can’t find me as a customer although I’ve ordered many times over the past four years. Often the same items sold by ebags is available on Amazon at the same or even a lower price. At least then you can have a dialogue with customer service and return items when needed. PS ebags charges a $7.95 PER ITEM fee to return items!!! They supposedly give you a credit for a future purchase but that won’t help when they can’t even find you in their ‘database’.

Purchased a bag. It came smelling like it had been in a fire. The odor was so strong that it took my breath away when I opened the package. The odor did not dissipate after tow days.ebags charged me a return fee even though the item was defective. I will not order from them again!

NO customer service. I wish I would have looked here before I bought. My order number was 33250440. Zipper was broken and I didn't notice until my first trip 45 days after I received the bag. They did nothing but give me the name and number of Demsey...by the way eBags don't make their own bags... I am trying to work with them but now it is a warranty issue so it is a really big hastle.

FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

I ORDERED FROM THIS WEBSITE 1 TIME AND IT WILL BE MY LAST TIME! I HAD TO MAKE A RETURN AND DIDNT GET MY MONEY BACK FOR THE ITEM I RETURNED! HORRIBLE EXPERIENCE. I CALLED CUSTOMER SERVICE AND THEY WERE RUDE! GLAD I HAVE AMAZON PRIME BECAUSE THERE MUCH BETTER AND GREAT CUSTOMER SERVICE! I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!