eBagsReviews of ebags.com

After returning from a 2 week vacation in Thailand, we discovered that one of our 2 new 30" Spinner eBags (their own brand) had lost a side handle and another had lost the top push button on the extension handle. Both had obviously been broken during our final flight back to NYC. After a single call, they have replaced the broken handle bag and replaced the complete extension handle assembly, completely free of charge pursuant to their lifetime warranty! Yes, I have some concerns as to why they didn't hold up under typical circumstances, but I have to report that they are honoring their warranty without any hesitation. To me, that's the best way to truly test a company and their customer service.

I've ordered three bags from Ebags and their packing cubes. Two of the bags are under the Ebag brand. The other, a carry on, was not. With a little effort matching a close out price with an Ebags promo, I got the carry on at a great price. I've recently purchased one of their ETech backpacks and love it. Very well made. Perfect for my iPad and supplies. My most recent purchase is an Ebags rolling duffel, a E Tech Mother Lode Jr.. I not only exchanged it for a different color and got free shipping on the exchange, but they restored some of my expired Ebag points for an additional discount. They told me to put the bag to the test.

I've ordered from ebags several times and have always received great prices and quick delivery. It sounds to me like the biggest problem with Ebags, and the reason it has such a high number of bad reviews, occurs when something goes wrong and you need service. Since nothing has ever gone wrong for me, I'm a completely satisfied Ebags customer... although I am very wary now since reading all these other reviews. I just ordered two large Swiss Gear pieces of luggage and got them at an incredibly low price in just a few days. Bags arrived in great shape. Couldn't be happier.

We ordered 7 bags from them, they shipped everything out when we got them we only had 5 bags, after e-mailing their customer support we noticed that they had a second shipment for the other bags. It came 2 days later. I was going to give 4 stars for not making it obvious that there was a second shipment, but after seeing some of the reviews figured I would give it 5 stars since with my experience the others seemed so unwarranted

I recently purchased a new bag from ebags, I wanted to read some reviews about the site so I read some other people's reviews and they kind of worried me because they were so bad. But honestly you have nothing to worry about ebags is amazing, my bag got here in 3 days! Exactly when it said it would, I had no problem with the company and would recommend this site to anyone!

I have ordered several bags and accessories from this company. They are awesome! The service and products have exceeded my expectations. Everything has come in a very timely manner, exactly when they said it would. All of their products have been outstanging quality. This is the best value I have found in travel bags and accessories!

There are several reviews on this site that are so incredibly off base it astounds me. I have purchased close to 30 orders with eBags and they have been incredible to work with. They are almost always on time and the few instances where they haven't been, they have offered a price adjustment concession and ensured the item is delivered to my door in a timely manner thereafter. At one point, someone in my neighborhood with sticky fingers must have taken the product off of my porch so I called eBags for a resolution and they refunded my money entirely, filed a claim with UPS and assisted me in repurchasing with expedited shipping...and they weren't even to blame for the loss. I'm constantly on the site and the promotions are great. They NEVER raise the prices and then offer the discounts, they are almost always the cheapest retailer, and their customer service is extremely helpful. Compared to other online retailers, they are very professional, helpful and nice. It appears the people who have previously rated them will never be satisfied which is unfortunate because they have been a pleasure to work with. There is a reason they have an A+ rating with the BBB. I recently found an article online that rated the Top 10 Customer Service's and they were ranked #3. and the exerpt about them: 3. eBags.com I'm not surprised this discount luggage e-store has an A+ rating with the Better Business Bureau. The prices are the lowest in their class, the sales are constant and customer service is outstanding. Ebags has handled tens of thousands of our viewers' orders without a single complaint. They have an "Elite" rating with Stella Service (a company that grades customer service) and their phone representatives are phenomenal.

I was using an email offer of 20% off but it wasn't applying to the most expensive luggage in my order. I did the live chat and was given a different code and that worked for everything in my order. Saved $$$. Also have done a lot of online shopping for up coming travel and ebags was definitely the best experience in every way. Well designed web site especially for the non tech savvy with visuals along with text. Easy to navigate through unlimited options. Easiest returns with point, click and print postage paid return labels. You can't beat FREE RETURNS! I've ordered from them 3 times this month. No hassles, no regrets.