eBags.com - The Largest Online Retailer of Handbags, Luggage, Backpacks, Laptop Bags and More! Free Returns, Product Videos, and Millions of Reviews.
eBags (ebags.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
Showing 277 reviews with 1 star · Clear filters
Eli C.
Terrible site, terrible customer service. I bought a purse there that was completely misrepresented on the site. I decided to send it back only to learn they would charge me a 20% restocking fee. They show pictures that are not of what you are purchasing, then steal from you when you return it. This is a fraudulent site and should not be trusted.
Evandro F.
I always get email about sale and offer, but when I look and compare to the bags I already bought, it shows that they've increased the price by double and then apply the discount to bring it bag to its original price. Stupid!
Mjcamm
Bought the Mother Lode Jr backpack. Barely out anything in it. Way too heavy to carry. Even my husband felt it was heavy. Requested to return. 30 days was up before we got back from our trip. No way to try it out. There website states this, but I didn’t read it up front. I would buy somewhere else next time. Any one want to buy a brand new Mother Lode Jr? Pay attention to the ratings on this company and look elsewhere.
David W.
Terrible customer support.
ML
They lost one order and lied to me for 2 weeks that it was coming. They promised I wouldn't have to pay a return fee for a second order if I didn't like it and they are charging me $7.95 to return it. When this company first started, they had wonderful customer service. When I contacted them this time around, they couldn't care less. They're now a truly awful company. Do NOT shop with them even though prices are much lower than other vendors. Not worth it because in the end, you pay a very high price.
Lindsay L.
Bag came damaged like it had been sliced with a knife, and I had to PAY to return it.
John G.
Ordered a Backpack over a week ago and was promised two different time I would have it within 2 days. Customer Service has been non existence and unwilling to help. I have called several times to their 800 number only to hear the number is not working. This is by far the worst customer service I have encountered in quite awhile. This will also be the last item I order.
Response from eBagsSep 6, 2019
Hi John, I'm sorry to hear about the troubles reaching our Customer Success team. I'd love to help. Our phone number is 1-800-820-6126, and our phone lines are open 7am - 7pm MST Monday - Friday 8am - 4pm MST Saturday (phone lines are closed on Sundays). You can also reach us via email, and live chat on our website seven days a week. Here is a link to our "contact us" page, it lists all the options mentioned above to contact us for assistance - https://www.ebags.com/help/contactus Looking forward to helping you, hope you have a great day. Sincerely, eBags Customer Success Team
Syafiq Z.
Website had a 25% off but for some reason, shipping cost was just plain ridiculous!!!