eBagsReviews of ebags.com

I subscribe to the New York Times Daily Headlines emails. There are ebag animated ads that are extremely annoying and there are 4 ads in each email. I've contacted ebags and they say there is nothing they can do about the ads. I've contacted the NYT and they it's a vendor issue. I'm not happy.

Did not recieve item purchased as ebags believes UPS lost it. They will not give me a refund until UPS does an investigation but clearly on their site it says it was not delivered to me. I purchased 2 items to be delivered before the 23rd and I only received one. Item recieved will go back and I will never do business with a company who treats their customers this way. Btw, they wanted me to wait even longer to get the luggage should it come and their site wont let me write a review since there was an error on their part. Poor service all around.

This company customer service stinks. First I order three bags and only get shipped two. Over a week ago I asked that the third bag be shipped I was told that it was going to be here in two days. It’s the day before Christmas Eve , The day that I was told it was going to be arriving. No such luck. And of course I’ve called four times because I’ve never received any “tracking information“ like I was told I was going to. And I speak to the simple minds on the other line who cannot simply change the two day shipping to overnight. Because it’s already been shipped. If it’s already been shipped? ,,.... Why haven’t I received my tracking information? Obviously it hasn’t. This company needs to shut down and re-organize. By the looks of the reviews on this place, they shouldn’t even be in business

I have to agree with all the other reviews. I wish I had checked this first. You cannot cancel the order. I ordered an hour ago on a Sunday and they say that the item already shipped even though I will not receive the my order with "two day" shipping until next week.

This was absolutely terrible. I ordered the wrong item, and immediately tried to cancel the order, literally 2 seconds after I bought it, and I NEVER got a response. Finally, AFTER it shipped, I was charged to return the item. And still not refunded. Terrible service. Not trustworthy.

I wanted to exchange an item that I bought for another color (the website color was inaccurate) and they wanted to charge me 7:95 for the return (they call it a restocking fee or something) and then charge me again to ship the exchange item if I did not order additional items to meet their criteria for their free shipping. I was $1.26 under their amount for free shipping. I did not want to spend another 20.00 on something I did not need or want to get the free shipping. It is a racket. I will be returning my item and absorb the 7.95 to be done with them They lost me as a customer and I highly recommend that you stay away from eBags. There are many other options where you can purchase your items for traveling.

Horrible product. Horrible service. I’ve ordered 3 things from them - first was great. Second I assumed I had just made a bad choice when I got an overnight bag that was the worst quality I’d ever seen (I kept it) Third was a carry on suitcase that literally lasted 3 business trips. When I reached out to them they said my 30 day window to return had expired. Because most people take 3 trips within 30 days? Just order from amazon. Return a faulty product no questions asked. This company is a scam and should be put out of business.

I had a duffel bag saved in my cart in the morning, and when I went to purchase it a couple of hours later it was removed. The site states it will keep items for 48 hours. This was removed after only a couple. The customer service person basically just said sorry to inconvenience you! This was a gift for my husband:(