eBagsReviews of ebags.com

Callous, unhelpful customer service. I've blocked further emails from them.

Buyer beware!!!! They rip you off if you return any item! They charge you $7.95 for no reason at all.

Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.

scammers. deceptive descriptions of items and special offers

My Review Not allowed on their site. Faulty genuine leather! After trying unsuccessfully to post a review on their website, I contacted customer service. Back and forth emails, I proved the product was purchased with ebags (it was in my account!) Unable to post a review, they agreed to post it for me. When there was a hint of negativity to it, they declined, saying they could not post it because that color is not available. Yet initially they only required proof of purchase from the shop! This is bogus. Buyer beware. The "finish" is coming off of the "GENUINE LEATHER" handbag handles.

Been doing business with them for 6years on and off. Was a die hard fan but no more!! Customer service non-existent and the process you go through equals CIA scrutiny!! Shame was a great company no money money money at the expense of their reputation and loyal customers.

Their "LIFETIME WARRANTEE" is a sham! I contacted them to get a wheel replaced because it didn't track properly. Their first response was that I must have overloaded it! Seriously!! It didn't get a "Heavy Tag" when I checked in at the airlines. I took pictures and sent it to them and followed up several times but I got no response. Don't think that you have a "Lifetime Warrantee"! These are expensive bags and I feel I was ripped off!

Ordered a backpack similar to what I ordered 4 years ago. New ebag quality is bad compared to my old ebag. Materials they used were subpar - a lot of shortcuts in their redesign. Bag looks like a knockoff. I emailed them and they replied if I don't want it, to just get a refund. They used to have good products, now I won't be recommending them to anybody. More than 50% on this website gave bad reviews. Someone should get fired for making this company look bad. They should go back to making quality products.