eBagsReviews of ebags.com

Buyer beware! Stay away from this company! I returned a backpack using their shipping label and never received my refund. They use to be a good company, but now they need to be shut down. The customer service is horrible. I would give negative stars if I could.

I ordered a 3 piece luggage set on sale on 8/25/2020 the next day I received an email that the item was not available. (I also ordered a 3 piece packing cube and a toiletry bag which I have never received and was charged for) I immediately went onto the website and the luggage was available in the color I ordered it in the day before. I called ebags and asked what was going on The guy I spoke to said it must have been an error and he reordered the luggage but it was a higher price I explained I wanted it at the price I ordered it at the day before. He told me I have to pay the price showing that day and he would put in for a refund now 2 weeks later and no refund has been processed. I am contacting my credit card company tomorrow to have a charge back processed.

Trying to return luggage that is WAY too big, been trying for over 4 weeks now and still they will not send me a return slip, their "system" says the bag hasn't shipped yet, but I have it AND the charge. I have purchased several pieces of luggage from them. This return should be simple but it has gone on far too long . . . plus I have to pay to ship it back.

I would give negative stars if I could. I purchased a 3 piece luggage set on sale, next day I get an email saying it's out of stock. That same day I got an email advertising same set for a higher price! Ofcourse no response to my email and they don't answer the phone. How is this company still in business? Where is the BBB and FTC?

Received an email that I had only a few days left to use my rewards, so made a purchase, used a coupon code as well. The order was confirmed and then I never heard another word. No shipping update, no cancellation notice. Have written twice to customer service and no reply. I had been satisfied with this company in the past, but now would not recommend.

Purchase a leather $100 bag from ebags. I used it for about a week and a half and noticed the shoulder strap had completely torn off the purse itself and is literally hanging by a thread. I have emailed twice to inquire about refund or return and as of yet, no response. I will NEVER purchase a bag from them again.

They engage in incredibly deceptive business practices. They bait and switch products for "updated" versions with half the features and sell them for the same price or more. On top of that, they have atrocious customer service.

They are scammers!!!! Took my money and cancelled my order. Customer service is horrible. Found every reason to blame the bank when they knew they were wrong the whole time.