Eayon HairReviews of eayonhair.com

Response from Eayon HairOct 20, 2025

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. We're just glad we could help resolve the situation for you quickly. Our team is committed to providing the best service possible, no matter the situation, and we're so happy that we could meet your expectations. We value your trust and look forward to serving you again in the future!

Response from Eayon HairOct 20, 2025

Thank you so much for this great feedback! We are always listening to our customers to see how we can improve, and hearing that you'd like to see more color choices is incredibly helpful. We'll definitely be sharing this with our team as we plan for future collections. We hope to have some new options that you'll love very soon!

Response from Eayon HairOct 20, 2025

We are sorry to hear that you are disappointed with the amount of hair received for the price. We truly appreciate your feedback.To better assist you with a return or address your concerns, could you please send us a private message with your order number? This will allow us to look up your specific order and provide you with the best possible solution.Thank you for bringing this to our attention.

Response from Eayon HairOct 20, 2025

Thank you so much for taking the time to share this detailed and constructive feedback. We sincerely apologize for the initial issues with your order and the frustrating back-and-forth regarding shipping. We truly appreciate you working with our customer service team to find a suitable alternative. Your point about notifying customers upfront about items being out of stock is excellent and incredibly helpful. We are already reviewing our processes to implement this change, so thank you for highlighting this opportunity for improvement. We are delighted to hear that you ultimately received the hair on time and are loving the crochet hair with minimal shedding. We value your business and hope to provide you with a seamless experience from start to finish on your next order!

Response from Eayon HairOct 20, 2025

We are deeply concerned to read your feedback and sincerely apologize for the significant frustration and disappointment this has caused. Thank you for providing such detailed information about your experience with coloring the Wet and Wavy crochet hair. We take your claim that the hair cannot be colored or bleached contrary to our product description very seriously. Please be assured that we are immediately investigating this matter with our quality control and product description teams. To allow us to properly investigate your specific batch and provide a resolution, could you please send us a private message with your order number and, if possible, photos of the hair? We are committed to resolving this for you, which includes processing a full refund for the hair as requested, and we will also address the additional costs you incurred. Your feedback is critical for us to maintain accuracy and trust. Thank you for bringing this to our immediate attention.

Response from Eayon HairOct 20, 2025

Thank you for bringing this issue to our attention, and please accept our sincerest apologies that the hair color you received does not match your expectation of shades 1/1B. To help us resolve this for you immediately and better understand the situation, could you please provide us with the following details via private message?Your order number, photos of the hair you received in natural lighting.This will allow us to investigate promptly—whether it involves a fulfillment error, packaging mislabeling, or a need to adjust our product photography—and offer you a suitable solution, which may include a replacement, refund, or store credit.

Response from Eayon HairOct 20, 2025

Thank you so much for this wonderful review! We are truly delighted to hear that our customer service team could provide you with a prompt, accommodating, and helpful experience through WhatsApp. We understand that international shipping can come with its own challenges, and we're so glad we could assist in resolving the issue for you. It's also fantastic to know that the item looks exactly as advertised and that you're happy with it. We truly appreciate you taking a chance on us as an international customer and are thrilled that you'd be happy to do business with us again. We can't wait to welcome you back!

Response from Eayon HairOct 17, 2025

WOW! Thank you SO much for this incredibly detailed and enthusiastic review! We are absolutely thrilled to hear that you love the hair – from its lightweight and soft feel to the fact that it's earning you compliments everywhere you go! It's also fantastic that the shipping was so fast for you. Hearing that you would 'totally recommend this product to ANYONE' is the highest honor we could ever receive. We are so grateful for your support and can't wait to serve you again!