Eayon HairReviews of eayonhair.com

Response from Eayon HairMar 26, 2026

Thank you for sharing your honest feedback — and I'm truly sorry to hear about your experience this time around.Not being able to track your order is stressful enough, but receiving an incomplete order on top of that — especially missing the headbands that should have come with your wigs — is completely unacceptable. I completely understand why you'd feel disappointed and hesitant to order again.That's not the level of service we want any customer to have, and I appreciate you bringing this to our attention.If you're open to it, please DM me your order details so I can personally look into this and make it right

Response from Eayon HairMar 23, 2026

Thank you for sharing your honest feedback — we truly appreciate it.We're glad to hear your order arrived on time and that communication met your expectations — those are definitely important, and we're happy we got that right for you 💛We completely understand your concern about frizz, especially after trying other brands and feeling disappointed in the past. When you do install the hair, please feel free to reach out if you have any questions — we're here to help, and we’d love to hear your updated thoughts once you've had a chance to use it.Thank you for giving us a try, and we hope this ends up being the quality you've been looking for 🙌🏾✨

Response from Eayon HairMar 23, 2026

We are truly sorry to hear about this experience — and we completely understand your frustration. You followed the return process exactly as described, and to be left without a resolution, a refund, or even a response when customs required documentation is completely unacceptable.A return policy is only meaningful if it’s backed up by real support when issues arise. The fact that you took the time to ship the item back with tracked shipping, covered the cost yourself, and then received no help when customs needed an invoice — especially after they stopped responding — is not the kind of service we would ever want a customer to go through.Please know that we take this very seriously. If you’re open to it, please DM us your order details and any tracking or customs information you have. We want to personally look into what happened and do whatever we can to make this right — whether that means refunding your order, covering your return costs, or both.We appreciate you sharing your experience honestly, even though it wasn’t a positive one. It helps us hold ourselves accountable, and we’re committed to doing better.

Response from Eayon HairMar 23, 2026

Thank you so much for sharing your experience! 💛 We're so glad to hear that our customer service team was able to help you quickly and professionally — making changes to an order can be stressful, and we're happy we could accommodate your wishes. It means a lot that you chose us for your first order, and we're honored to be part of your vacation prep! We hope the hair turns out absolutely perfect and helps you feel your best while you're away 🌴✨Can't wait to hear how it goes — and thank you for trusting us! 🙌🏾

Response from Eayon HairMar 19, 2026

We're so happy to hear that! 💛 Soft, just as expected — that's exactly what we want for you.Thank you for loving the hair and for taking the time to share your experience. Can't wait to have you back for your next look! ✨

Response from Eayon HairMar 19, 2026

We’re truly sorry to hear about your experience — and we completely understand your frustration. We sincerely apologize for the confusion regarding our business ownership, the delay in receiving your tracking information, and the unexpected delivery fee. That is not the level of transparency or service we strive to provide. We also regret that you were only able to reach a chatbot instead of a real person when you needed help — that’s especially frustrating when you’re already dealing with shipping issues. Please DM us your order details so we can look into this personally and make it right. We appreciate you bringing this to our attention, and we hope to have the chance to restore your trust.

Response from Eayon HairMar 19, 2026

Awww, this absolutely made our day! 🥹❤️ We're so happy you love the hair and that we could help get it to you faster — we’re always here to support you however we can! Thank you for saying you're a customer for life — that means more to us than you know. We truly appreciate you and can't wait to serve you again and again! 🤗💛

Response from Eayon HairMar 19, 2026

We are truly sorry to hear about your experience and completely understand your frustration. Ordering multiple lengths and receiving only one is absolutely not acceptable, and we sincerely apologize for this mistake. This is not the level of service or quality we aim to provide, and we want to make this right for you. Please DM us your order details immediately so we can investigate what happened and process