Eayon HairReviews of eayonhair.com

Response from Eayon HairJul 2, 2025

Dear Customer, thank you so much for your feedback! We’re thrilled to hear that you love the hair. Enjoy your beautiful hair!

Response from Eayon HairJun 11, 2025

Dear Dee, I checked your order has arrived on the 6th June, may i please know whether you received the pacakge, your satisfaction is very important to us.

Response from Eayon HairJun 11, 2025

Dear Evelyn, thank you for your honest and detailed feedback! We’re glad to hear you loved the hair’s softness, lightweight feel, and how easily it took dye and installation. We sincerely apologize for the poor packaging experience and the frustration it caused you. Untangling the hair from the packaging ties should never take that long, and we completely understand how this would make you hesitant to order again. Your feedback is very important and we will pass your concerns about packaging directly to our production team for improvement. If you have any photos or further details to share, please let us know—this will help us make things right and improve for the future.

Response from Eayon HairJun 11, 2025

Dear Customer, thank you so much for your detailed and honest feedback. We are very sorry for the frustration and inconvenience this experience caused, especially since it affected your business and your client’s appointment. We completely understand how important it is to have clear and proactive communication about delivery times—especially when fast shipping is advertised and shipping fees are paid. Your point about upfront communication regarding shipping delays and policy changes such as tariffs is extremely valid and will be shared directly with our team. We sincerely apologize for the lack of timely and transparent updates during your order process and any confusion our email correspondence may have caused. Your experience highlights areas where we need to improve: posting accurate delivery estimates, updating customers proactively about their order status, and responding faster to email inquiries. Thank you again for bringing this to our attention. We are committed to making changes to provide the service and communication you—and all our customers—deserve. If there’s anything we can do to help make this right, please let us know.

Response from Eayon HairJun 11, 2025

Dear Amelia, we are truly sorry and deeply concerned to read about your experience, especially during your birthday vacation—a time that should have been nothing but joyful. We sincerely apologize for any distress and inconvenience our hair caused, and we understand how upsetting it must have been to deal with matting, tangling, and hair loss, especially after investing so much in your order. Your feedback is extremely serious to us. We want to make things right and investigate fully. Would you be willing to send us your order details and the dated photos you mentioned? This will help us look into the quality issues, address your concerns, and offer you a solution as quickly as possible. We care about our customers’ experiences, and your satisfaction is extremely important to us. Please contact our customer service team directly, or reply here, and we will make your case a top priority. Thank you for bringing this to our attention and giving us the chance to resolve it for you.

Response from Eayon HairJun 11, 2025

Dear Harriet, thank you so much for your feedback and for sharing your experience! We’re glad you love the lightweight feel of the wet and wavy hair. We sincerely apologize that you didn’t receive the tools promised with your order—comb, clips, edge brush, and crochet needle. We understand how important these items are for your installation experience. Your suggestion to clarify that 1 pack equals 2 half packs is very helpful, and we’ll work on making our product descriptions clearer for future customers. If you’d like, please reach out to our customer service team with your order details, so we can quickly send you the missing tools. Thank you again for bringing this to our attention. Your satisfaction is very important to us, and we look forward to serving you again soon!