Taquisha H.
Terrible communication and shipping process
Good morning, I was referred to Eayon by a former hair stylist.I’ve heard great things about quality and curly hair options. unfortunately my purchase process has not been going well at all and the communication has been the worst. My order was placed on Saturday that’s almost a week ago. I have not received a email confirmation, shipping update or tracking. I am on a deal tight schedule in needing to receive my product. At this point I’m almost no longer wanting it and wanting a refund . I’ve checked in online for a status update it can’t be found, I have no tracking number , I’ve emailed 24 hrs ago no response I called no answer. I have NEVER experienced poor communication in shipping or outreach and I do hair and know what consistent and professionalism looks like
Response from Eayon HairAug 8, 2025
Thank you for reaching out. I’m sorry to hear about your experience. I wanted to let you know that we actually replied to your email yesterday afternoon — could you please check your Gmail to see if you’ve received it? We’re here to assist you and make sure your order is resolved as quickly as possible.