KAREN F.
Delivered product after subscription cancelled
I canceled my subscription on Saturday, August 22, 2026, receiving explicit written confirmation from customer support that my subscription was canceled as of that date. On Monday, August 24, 2026, I followed up to check if any existing orders were already in transit, but received no indication of an active shipment. On Tuesday, August 25, 2026—3 days after cancellation—they processed a new charge of $116.49. On Wednesday, August 26, 2026, they dispatched shipment #SS372407. When I contacted support to stop the unauthorized shipment, they defaulted to automated scripts stating that "orders in transit cannot be cancelled," ignoring the fact that the shipment was created days after the subscription was terminated. I subscribed to their delivery service. Received and fully paid for the product delivered before I canceled my service.
Response from Shameless SnacksSep 2, 2026
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the charge and shipment that occurred after your subscription cancellation. Although our bot handled your subscription cancellation on 08/26/26 it missed cancelling your pending order. Please know that our Customer Service Director has sent you a personal email today that we hope will help rebuild your trust in Shameless Snacks!


